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Compare Bold360, Solvvy, and Zendesk Support

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essential
$5
/month
 
Plus
Request a Quote
Annual concurrent licenses
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.8
8.7
Ease of Use
Ease of Use
6.0
9.3
8.6
Ease of Setup
Ease of Setup
6.7
8.9
8.2
Ease of Admin
Ease of Admin
5.8
9.2
8.3
Quality of Support
Quality of Support
6.5
9.4
8.3
Ease of Doing Business With
Ease of Doing Business With
6.7
9.7
8.4
Product Direction (% positive)
Product Direction (% positive)
4.2
10.0
7.6
Meets Requirements
Bold360
6.9
Solvvy
8.8
Zendesk Support
8.7
Ease of Use
Bold360
6.0
Solvvy
9.3
Zendesk Support
8.6
Ease of Setup
Bold360
6.7
Solvvy
8.9
Zendesk Support
8.2
Ease of Admin
Bold360
5.8
Solvvy
9.2
Zendesk Support
8.3
Quality of Support
Bold360
6.5
Solvvy
9.4
Zendesk Support
8.3
Ease of Doing Business With
Bold360
6.7
Solvvy
9.7
Zendesk Support
8.4
Product Direction (% positive)
Bold360
4.2
Solvvy
10.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.6
Searchable Articles
Bold360
Not enough data available
Solvvy
9.7
Zendesk Support
8.6
Community Forums
Bold360
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Bold360
Not enough data available
Solvvy
8.6
Zendesk Support
8.2
Interaction
Web Portals
Bold360
Not enough data available
Solvvy
9.4
Zendesk Support
8.6
Forum to Reponse
Bold360
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Bold360
Not enough data available
Solvvy
9.0
Zendesk Support
8.9
Live Chat
Bold360
Not enough data available
Solvvy
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
15.8%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
84.2%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
0%
16.7%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Telecommunications
33.3%
Internet
31.3%
Computer Software
17.8%
 
Sporting Goods
11.1%
Computer Software
28.1%
Information Technology and Services
15.3%
 
Insurance
11.1%
Retail
15.6%
Internet
10.1%
 
Accounting
11.1%
Consumer Electronics
6.3%
Marketing and Advertising
4.7%
 
Retail
5.6%
Computer Networking
6.3%
Retail
3.3%
 
Other
27.8%
Other
12.5%
Other
48.8%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Computer Software

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jessica F.
User in Computer Software

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

Solvvy
Most Helpful Favorable Review
Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Most Helpful Critical Review
G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided
No videos provided
Bold360
No videos provided
Solvvy
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
Zendesk Support
No downloads provided
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