Compare Bold360, Solvvy, Intercom, and Drift

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Engage
$53
starting from
Free
$0
/month
 
Plus
Request a Quote
Annual concurrent licenses
Respond
$53
starting from
Standard
$50
/month
 
Educate
$49
monthly flat rate
Pro
$500
/month
 
Company
$1,500
/month
 
Enterprise
$5,000
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Solvvy
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Drift
Free
$0 /month
Standard
$50/month
Pro
$500/month
Company
$1,500/month
Enterprise
$5,000/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.8
8.6
8.9
Ease of Use
Ease of Use
6.0
9.3
8.7
8.8
Ease of Setup
Ease of Setup
6.7
8.9
8.3
8.7
Ease of Admin
Ease of Admin
5.8
9.2
8.7
8.6
Quality of Support
Quality of Support
6.5
9.4
8.5
9.0
Ease of Doing Business With
Ease of Doing Business With
6.7
9.7
8.8
9.0
Product Direction (% positive)
Product Direction (% positive)
4.2
10.0
8.5
8.9
Meets Requirements
Bold360
6.9
Solvvy
8.8
Intercom
8.6
Drift
8.9
Ease of Use
Bold360
6.0
Solvvy
9.3
Intercom
8.7
Drift
8.8
Ease of Setup
Bold360
6.7
Solvvy
8.9
Intercom
8.3
Drift
8.7
Ease of Admin
Bold360
5.8
Solvvy
9.2
Intercom
8.7
Drift
8.6
Quality of Support
Bold360
6.5
Solvvy
9.4
Intercom
8.5
Drift
9.0
Ease of Doing Business With
Bold360
6.7
Solvvy
9.7
Intercom
8.8
Drift
9.0
Product Direction (% positive)
Bold360
4.2
Solvvy
10.0
Intercom
8.5
Drift
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
15.0%
68.0%
56.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
85.0%
27.8%
39.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
0%
4.3%
4.1%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%
Intercom
Small-Business
68.0%
Mid-Market
27.8%
Enterprise
4.3%
Drift
Small-Business
56.2%
Mid-Market
39.7%
Enterprise
4.1%

Reviewers' Industry

 
Telecommunications
33.3%
Internet
25.0%
Computer Software
24.2%
Computer Software
24.8%
 
Insurance
13.3%
Computer Software
25.0%
Internet
15.8%
Information Technology and Services
16.9%
 
Sporting Goods
6.7%
Retail
15.0%
Information Technology and Services
13.5%
Marketing and Advertising
11.0%
 
Retail
6.7%
Computer Networking
10.0%
Marketing and Advertising
7.1%
Internet
5.9%
 
Marketing and Advertising
6.7%
Media Production
5.0%
Consumer Services
2.4%
Financial Services
3.1%
 
Other
33.3%
Other
20.0%
Other
37.1%
Other
38.3%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%
Intercom
Computer Software
24.2%
Internet
15.8%
Information Technology and Services
13.5%
Marketing and Advertising
7.1%
Consumer Services
2.4%
Other
37.1%
Drift
Computer Software
24.8%
Information Technology and Services
16.9%
Marketing and Advertising
11.0%
Internet
5.9%
Financial Services
3.1%
Other
38.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Justin M.
User in Internet

There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Jessica H.
Executive Sponsor in Internet

I would get a lot of value from more User insights. For instance, we can see which inbounds from customers were NOT deflected, but I'd love to know more about the customers who WERE deflected. Who are they, what was their Account, are they a new customer...

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 User in Computer Software

notifications are very poor. I have to constantly refresh my page to receive notifications. It can be glitchy

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Solvvy
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Jessica H.
Executive Sponsor in Internet

I would get a lot of value from more User insights. For instance, we can see which inbounds from customers were NOT deflected, but I'd love to know more about the customers who WERE deflected. Who are they, what was their Account, are they a new customer...

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Drift
Most Helpful Favorable Review
Justin M.
User in Internet

There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...

Most Helpful Critical Review
G2 User in Computer Software

notifications are very poor. I have to constantly refresh my page to receive notifications. It can be glitchy

Screenshots

 
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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Bold360
No videos provided
Solvvy
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Drift
Ask Bold360 a QuestionContact Bold360Ask Solvvy a QuestionContact SolvvyAsk Intercom a QuestionContact IntercomAsk Drift a QuestionContact Drift
 
Bold360
Bold360
Solvvy
Solvvy
Optimized for quick response
Intercom
Intercom
Optimized for quick response
Drift
Drift
Optimized for quick response