Compare Bold360, Solvvy, and Intercom

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Engage
$53
starting from
 
Plus
Request a Quote
Annual concurrent licenses
Respond
$53
starting from
 
Educate
$49
monthly flat rate
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Solvvy
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.8
8.6
Ease of Use
Ease of Use
6.0
9.3
8.7
Ease of Setup
Ease of Setup
6.7
8.9
8.3
Ease of Admin
Ease of Admin
5.8
9.2
8.7
Quality of Support
Quality of Support
6.5
9.4
8.5
Ease of Doing Business With
Ease of Doing Business With
6.7
9.7
8.8
Product Direction (% positive)
Product Direction (% positive)
4.2
10.0
8.5
Meets Requirements
Bold360
6.9
Solvvy
8.8
Intercom
8.6
Ease of Use
Bold360
6.0
Solvvy
9.3
Intercom
8.7
Ease of Setup
Bold360
6.7
Solvvy
8.9
Intercom
8.3
Ease of Admin
Bold360
5.8
Solvvy
9.2
Intercom
8.7
Quality of Support
Bold360
6.5
Solvvy
9.4
Intercom
8.5
Ease of Doing Business With
Bold360
6.7
Solvvy
9.7
Intercom
8.8
Product Direction (% positive)
Bold360
4.2
Solvvy
10.0
Intercom
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
15.0%
67.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
85.0%
28.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
0%
4.3%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%
Intercom
Small-Business
67.7%
Mid-Market
28.1%
Enterprise
4.3%

Reviewers' Industry

 
Telecommunications
33.3%
Internet
25.0%
Computer Software
24.1%
 
Insurance
13.3%
Computer Software
25.0%
Internet
15.7%
 
Sporting Goods
6.7%
Retail
15.0%
Information Technology and Services
13.4%
 
Retail
6.7%
Computer Networking
10.0%
Marketing and Advertising
7.0%
 
Marketing and Advertising
6.7%
Media Production
5.0%
Consumer Services
2.4%
 
Other
33.3%
Other
20.0%
Other
37.4%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%
Intercom
Computer Software
24.1%
Internet
15.7%
Information Technology and Services
13.4%
Marketing and Advertising
7.0%
Consumer Services
2.4%
Other
37.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
Bold360
Most Helpful Favorable Review
User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Solvvy
Most Helpful Favorable Review
Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Bold360
No videos provided
Solvvy
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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