Compare Bold360, SnapEngage, and Pure Chat

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essentials
From $16
per user / per month
Free
100% Free
 
Plus
Request a Quote
Annual concurrent licenses
Professional
From $26
per user / per month
Pro
$99/mo
(paid monthly)
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
8.8
Ease of Use
Ease of Use
6.0
9.2
9.2
Ease of Setup
Ease of Setup
6.7
8.8
9.3
Ease of Admin
Ease of Admin
5.8
8.8
9.0
Quality of Support
Quality of Support
6.5
9.1
8.9
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
9.3
Product Direction (% positive)
Product Direction (% positive)
4.2
8.4
9.0
Meets Requirements
Bold360
6.9
SnapEngage
8.6
Pure Chat
8.8
Ease of Use
Bold360
6.0
SnapEngage
9.2
Pure Chat
9.2
Ease of Setup
Bold360
6.7
SnapEngage
8.8
Pure Chat
9.3
Ease of Admin
Bold360
5.8
SnapEngage
8.8
Pure Chat
9.0
Quality of Support
Bold360
6.5
SnapEngage
9.1
Pure Chat
8.9
Ease of Doing Business With
Bold360
6.7
SnapEngage
9.4
Pure Chat
9.3
Product Direction (% positive)
Bold360
4.2
SnapEngage
8.4
Pure Chat
9.0

Features

Communication
Pop-up Chat
Bold360
Not enough data available
SnapEngage
9.0
Pure Chat
9.2
Notifications
Bold360
Not enough data available
SnapEngage
8.3
Pure Chat
8.8
Targeted Emails
Bold360
Not enough data available
SnapEngage
7.6
Pure Chat
Not enough data available
In-App Messaging
Bold360
Not enough data available
SnapEngage
8.0
Pure Chat
Not enough data available
Internal Use
Customization
Bold360
Not enough data available
SnapEngage
8.1
Pure Chat
8.1
Conversation Archiving
Bold360
Not enough data available
SnapEngage
8.1
Pure Chat
8.4
Lead Development
Bold360
Not enough data available
SnapEngage
8.2
Pure Chat
7.9
Knowledge Base
Bold360
Not enough data available
SnapEngage
8.3
Pure Chat
Not enough data available
Team Inbox
Bold360
Not enough data available
SnapEngage
7.4
Pure Chat
Not enough data available
Customer Profiles
Bold360
Not enough data available
SnapEngage
7.6
Pure Chat
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
43.4%
57.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
47.3%
29.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
9.3%
12.8%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%
Pure Chat
Small-Business
57.8%
Mid-Market
29.4%
Enterprise
12.8%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
14.0%
Computer Software
6.7%
 
Insurance
13.3%
Computer Software
13.2%
Higher Education
6.1%
 
Sporting Goods
6.7%
Financial Services
5.4%
Financial Services
5.6%
 
Retail
6.7%
Insurance
4.7%
Retail
4.4%
 
Marketing and Advertising
6.7%
Telecommunications
3.9%
Medical Devices
3.9%
 
Other
33.3%
Other
58.9%
Other
73.3%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%
Pure Chat
Computer Software
6.7%
Higher Education
6.1%
Financial Services
5.6%
Retail
4.4%
Medical Devices
3.9%
Other
73.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Administrator

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

User

It runs slowly at times and it seems that messages get lost

 
Bold360
Most Helpful Favorable Review
User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Administrator

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
User

It runs slowly at times and it seems that messages get lost

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
SnapEngage
No downloads provided
Pure Chat
No downloads provided
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