Compare Bold360, SnapEngage, and Olark

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essentials
From $16
per user / per month
Olark Live Chat
$17
per month
 
Plus
Request a Quote
Annual concurrent licenses
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
8.9
Ease of Use
Ease of Use
6.0
9.2
9.3
Ease of Setup
Ease of Setup
6.7
8.8
9.1
Ease of Admin
Ease of Admin
5.8
8.8
9.0
Quality of Support
Quality of Support
6.5
9.1
8.9
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
9.1
Product Direction (% positive)
Product Direction (% positive)
4.2
8.4
8.1
Meets Requirements
Bold360
6.9
SnapEngage
8.6
Olark
8.9
Ease of Use
Bold360
6.0
SnapEngage
9.2
Olark
9.3
Ease of Setup
Bold360
6.7
SnapEngage
8.8
Olark
9.1
Ease of Admin
Bold360
5.8
SnapEngage
8.8
Olark
9.0
Quality of Support
Bold360
6.5
SnapEngage
9.1
Olark
8.9
Ease of Doing Business With
Bold360
6.7
SnapEngage
9.4
Olark
9.1
Product Direction (% positive)
Bold360
4.2
SnapEngage
8.4
Olark
8.1

Features

Communication
Pop-up Chat
Bold360
Not enough data available
SnapEngage
9.0
Olark
9.2
Notifications
Bold360
Not enough data available
SnapEngage
8.3
Olark
8.6
Targeted Emails
Bold360
Not enough data available
SnapEngage
7.6
Olark
7.9
In-App Messaging
Bold360
Not enough data available
SnapEngage
8.0
Olark
Not enough data available
Internal Use
Customization
Bold360
Not enough data available
SnapEngage
8.1
Olark
7.6
Conversation Archiving
Bold360
Not enough data available
SnapEngage
8.1
Olark
8.9
Lead Development
Bold360
Not enough data available
SnapEngage
8.2
Olark
8.2
Knowledge Base
Bold360
Not enough data available
SnapEngage
8.3
Olark
Not enough data available
Team Inbox
Bold360
Not enough data available
SnapEngage
7.4
Olark
Not enough data available
Customer Profiles
Bold360
Not enough data available
SnapEngage
7.6
Olark
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
42.2%
48.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
48.4%
46.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
9.4%
5.1%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Olark
Small-Business
48.7%
Mid-Market
46.2%
Enterprise
5.1%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
14.3%
Computer Software
22.3%
 
Sporting Goods
11.1%
Computer Software
14.3%
Internet
12.8%
 
Insurance
11.1%
Financial Services
5.2%
Retail
6.2%
 
Accounting
11.1%
Telecommunications
4.5%
Education Management
5.0%
 
Retail
5.6%
Insurance
4.5%
Marketing and Advertising
3.3%
 
Other
27.8%
Other
57.1%
Other
50.4%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Olark
Computer Software
22.3%
Internet
12.8%
Retail
6.2%
Education Management
5.0%
Marketing and Advertising
3.3%
Other
50.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
SnapEngage
No downloads provided
Olark
No downloads provided
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