Compare Bold360, SnapEngage, and LiveEngage

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essentials
From $16
per user / per month
We build packaging and pricing around your needs, not ours.
Request Pricing
 
Plus
Request a Quote
Annual concurrent licenses
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
LiveEngage
We build packaging and pricing around your needs, not ours.
Request Pricing
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
8.0
Ease of Use
Ease of Use
6.0
9.2
7.8
Ease of Setup
Ease of Setup
6.7
8.8
6.9
Ease of Admin
Ease of Admin
5.8
8.8
7.2
Quality of Support
Quality of Support
6.5
9.1
7.3
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
7.0
Product Direction (% positive)
Product Direction (% positive)
4.2
8.4
6.9
Meets Requirements
Bold360
6.9
SnapEngage
8.6
LiveEngage
8.0
Ease of Use
Bold360
6.0
SnapEngage
9.2
LiveEngage
7.8
Ease of Setup
Bold360
6.7
SnapEngage
8.8
LiveEngage
6.9
Ease of Admin
Bold360
5.8
SnapEngage
8.8
LiveEngage
7.2
Quality of Support
Bold360
6.5
SnapEngage
9.1
LiveEngage
7.3
Ease of Doing Business With
Bold360
6.7
SnapEngage
9.4
LiveEngage
7.0
Product Direction (% positive)
Bold360
4.2
SnapEngage
8.4
LiveEngage
6.9

Features

Communication
Pop-up Chat
Bold360
Not enough data available
SnapEngage
9.0
LiveEngage
8.8
Notifications
Bold360
Not enough data available
SnapEngage
8.3
LiveEngage
8.8
Targeted Emails
Bold360
Not enough data available
SnapEngage
7.6
LiveEngage
7.2
In-App Messaging
Bold360
Not enough data available
SnapEngage
8.0
LiveEngage
7.7
Internal Use
Customization
Bold360
Not enough data available
SnapEngage
8.1
LiveEngage
7.8
Conversation Archiving
Bold360
Not enough data available
SnapEngage
8.1
LiveEngage
7.7
Lead Development
Bold360
Not enough data available
SnapEngage
8.2
LiveEngage
8.9
Knowledge Base
Bold360
Not enough data available
SnapEngage
8.3
LiveEngage
7.6
Team Inbox
Bold360
Not enough data available
SnapEngage
7.4
LiveEngage
9.2
Customer Profiles
Bold360
Not enough data available
SnapEngage
7.6
LiveEngage
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
43.4%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
47.3%
44.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
9.3%
30.8%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%
LiveEngage
Small-Business
25.0%
Mid-Market
44.2%
Enterprise
30.8%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
14.0%
Telecommunications
15.1%
 
Insurance
13.3%
Computer Software
13.2%
Computer Software
9.4%
 
Sporting Goods
6.7%
Financial Services
5.4%
Retail
7.5%
 
Retail
6.7%
Insurance
4.7%
Philanthropy
5.7%
 
Marketing and Advertising
6.7%
Telecommunications
3.9%
Outsourcing/Offshoring
5.7%
 
Other
33.3%
Other
58.9%
Other
56.6%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%
LiveEngage
Telecommunications
15.1%
Computer Software
9.4%
Retail
7.5%
Philanthropy
5.7%
Outsourcing/Offshoring
5.7%
Other
56.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

G2 User in Computer Software

I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

G2 User in Information Services

They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
G2 User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

LiveEngage
Most Helpful Favorable Review
G2 User in Computer Software

I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...

Most Helpful Critical Review
G2 User in Information Services

They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice...

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
SnapEngage
No downloads provided
LiveEngage
No downloads provided
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