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Compare Bold360, SnapEngage, LiveChat, and Zendesk Chat

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essentials
From $16
per user / per month
Starter
$16
per seat / month
LITE
Free
 
Plus
Request a Quote
Annual concurrent licenses
Professional
From $26
per user / per month
Team
$33
per seat / month
BASIC
$11.20
per agent/mo. ( billed annually)
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
ADVANCED
$20
per agent/mo. (billed annually)
 
Enterprise
$149
per seat / month
PREMIUM
$44
per agent/mo (billed annually)
 
Free Trial
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Zendesk Chat
LITE
Free
BASIC
$11.20per agent/mo. ( billed annually)
ADVANCED
$20per agent/mo. (billed annually)
PREMIUM
$44per agent/mo (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
9.1
8.9
Ease of Use
Ease of Use
6.0
9.2
9.4
8.9
Ease of Setup
Ease of Setup
6.7
8.8
9.1
8.6
Ease of Admin
Ease of Admin
5.8
8.8
9.2
8.4
Quality of Support
Quality of Support
6.5
9.1
9.1
8.4
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
9.1
8.5
Product Direction (% positive)
Product Direction (% positive)
4.2
8.4
8.4
8.5
Meets Requirements
Bold360
6.9
SnapEngage
8.6
LiveChat
9.1
Zendesk Chat
8.9
Ease of Use
Bold360
6.0
SnapEngage
9.2
LiveChat
9.4
Zendesk Chat
8.9
Ease of Setup
Bold360
6.7
SnapEngage
8.8
LiveChat
9.1
Zendesk Chat
8.6
Ease of Admin
Bold360
5.8
SnapEngage
8.8
LiveChat
9.2
Zendesk Chat
8.4
Quality of Support
Bold360
6.5
SnapEngage
9.1
LiveChat
9.1
Zendesk Chat
8.4
Ease of Doing Business With
Bold360
6.7
SnapEngage
9.4
LiveChat
9.1
Zendesk Chat
8.5
Product Direction (% positive)
Bold360
4.2
SnapEngage
8.4
LiveChat
8.4
Zendesk Chat
8.5

Features

Communication
Pop-up Chat
Bold360
Not enough data available
SnapEngage
9.0
LiveChat
9.2
Zendesk Chat
9.1
Notifications
Bold360
Not enough data available
SnapEngage
8.3
LiveChat
8.9
Zendesk Chat
8.8
Targeted Emails
Bold360
Not enough data available
SnapEngage
7.6
LiveChat
8.5
Zendesk Chat
8.2
In-App Messaging
Bold360
Not enough data available
SnapEngage
8.0
LiveChat
8.8
Zendesk Chat
8.9
Internal Use
Customization
Bold360
Not enough data available
SnapEngage
8.1
LiveChat
8.5
Zendesk Chat
7.8
Conversation Archiving
Bold360
Not enough data available
SnapEngage
8.1
LiveChat
8.8
Zendesk Chat
8.6
Lead Development
Bold360
Not enough data available
SnapEngage
8.2
LiveChat
8.6
Zendesk Chat
8.2
Knowledge Base
Bold360
Not enough data available
SnapEngage
8.3
LiveChat
8.5
Zendesk Chat
8.5
Team Inbox
Bold360
Not enough data available
SnapEngage
7.4
LiveChat
8.6
Zendesk Chat
8.5
Customer Profiles
Bold360
Not enough data available
SnapEngage
7.6
LiveChat
8.4
Zendesk Chat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
42.2%
47.7%
46.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
48.4%
35.7%
41.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
9.4%
16.6%
11.3%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
LiveChat
Small-Business
47.7%
Mid-Market
35.7%
Enterprise
16.6%
Zendesk Chat
Small-Business
46.8%
Mid-Market
41.9%
Enterprise
11.3%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
14.3%
Computer Software
9.4%
Computer Software
15.8%
 
Sporting Goods
11.1%
Computer Software
14.3%
Information Technology and Services
8.2%
Information Technology and Services
8.6%
 
Insurance
11.1%
Financial Services
5.2%
Retail
4.9%
Internet
7.7%
 
Accounting
11.1%
Telecommunications
4.5%
Internet
4.9%
Consumer Services
6.0%
 
Retail
5.6%
Insurance
4.5%
Consumer Services
3.4%
Telecommunications
5.6%
 
Other
27.8%
Other
57.1%
Other
69.3%
Other
56.3%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
LiveChat
Computer Software
9.4%
Information Technology and Services
8.2%
Retail
4.9%
Internet
4.9%
Consumer Services
3.4%
Other
69.3%
Zendesk Chat
Computer Software
15.8%
Information Technology and Services
8.6%
Internet
7.7%
Consumer Services
6.0%
Telecommunications
5.6%
Other
56.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Stephen M.
Administrator in Internet

Easy to use interface for configuring the chat widget, very easy to set up and add agents. All functions are easy to understand and configure.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

G2 User in Information Technology and Services

The lag on server response when we are close to max capacity.

Dakota B.
User in Retail

There is not a cap on the chats, it can become overwhelming when you have about 10+.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Information Technology and Services

The lag on server response when we are close to max capacity.

Zendesk Chat
Most Helpful Favorable Review
Stephen M.
Administrator in Internet

Easy to use interface for configuring the chat widget, very easy to set up and add agents. All functions are easy to understand and configure.

Most Helpful Critical Review
Dakota B.
User in Retail

There is not a cap on the chats, it can become overwhelming when you have about 10+.

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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
Bold360
No videos provided
SnapEngage
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Zendesk Chat
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
SnapEngage
No downloads provided
Zendesk Chat
No downloads provided
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