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Compare Bold360, SnapEngage, LiveChat, and Pure Chat

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essentials
From $16
per user / per month
Starter
$16
per seat / month
Free
100% Free
 
Plus
Request a Quote
Annual concurrent licenses
Professional
From $26
per user / per month
Team
$33
per seat / month
Pro
$99/mo
(paid monthly)
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
9.1
8.8
Ease of Use
Ease of Use
6.0
9.2
9.4
9.3
Ease of Setup
Ease of Setup
6.7
8.8
9.1
9.3
Ease of Admin
Ease of Admin
5.8
8.8
9.2
9.0
Quality of Support
Quality of Support
6.5
9.1
9.1
9.0
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
9.1
9.3
Product Direction (% positive)
Product Direction (% positive)
4.2
8.4
8.4
9.0
Meets Requirements
Bold360
6.9
SnapEngage
8.6
LiveChat
9.1
Pure Chat
8.8
Ease of Use
Bold360
6.0
SnapEngage
9.2
LiveChat
9.4
Pure Chat
9.3
Ease of Setup
Bold360
6.7
SnapEngage
8.8
LiveChat
9.1
Pure Chat
9.3
Ease of Admin
Bold360
5.8
SnapEngage
8.8
LiveChat
9.2
Pure Chat
9.0
Quality of Support
Bold360
6.5
SnapEngage
9.1
LiveChat
9.1
Pure Chat
9.0
Ease of Doing Business With
Bold360
6.7
SnapEngage
9.4
LiveChat
9.1
Pure Chat
9.3
Product Direction (% positive)
Bold360
4.2
SnapEngage
8.4
LiveChat
8.4
Pure Chat
9.0

Features

Communication
Pop-up Chat
Bold360
Not enough data available
SnapEngage
9.0
LiveChat
9.2
Pure Chat
9.3
Notifications
Bold360
Not enough data available
SnapEngage
8.3
LiveChat
9.0
Pure Chat
8.8
Targeted Emails
Bold360
Not enough data available
SnapEngage
7.6
LiveChat
8.6
Pure Chat
Not enough data available
In-App Messaging
Bold360
Not enough data available
SnapEngage
8.0
LiveChat
8.8
Pure Chat
Not enough data available
Internal Use
Customization
Bold360
Not enough data available
SnapEngage
8.1
LiveChat
8.5
Pure Chat
8.2
Conversation Archiving
Bold360
Not enough data available
SnapEngage
8.1
LiveChat
8.8
Pure Chat
8.5
Lead Development
Bold360
Not enough data available
SnapEngage
8.2
LiveChat
8.6
Pure Chat
7.9
Knowledge Base
Bold360
Not enough data available
SnapEngage
8.3
LiveChat
8.6
Pure Chat
Not enough data available
Team Inbox
Bold360
Not enough data available
SnapEngage
7.4
LiveChat
8.6
Pure Chat
Not enough data available
Customer Profiles
Bold360
Not enough data available
SnapEngage
7.6
LiveChat
8.4
Pure Chat
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
42.2%
47.9%
59.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
48.4%
35.4%
28.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
9.4%
16.8%
12.1%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
LiveChat
Small-Business
47.9%
Mid-Market
35.4%
Enterprise
16.8%
Pure Chat
Small-Business
59.0%
Mid-Market
28.9%
Enterprise
12.1%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
14.3%
Computer Software
9.5%
Higher Education
5.9%
 
Sporting Goods
11.1%
Computer Software
14.3%
Information Technology and Services
8.3%
Financial Services
5.9%
 
Insurance
11.1%
Financial Services
5.2%
Retail
4.8%
Computer Software
5.9%
 
Accounting
11.1%
Telecommunications
4.5%
Internet
4.8%
Retail
4.9%
 
Retail
5.6%
Insurance
4.5%
Telecommunications
3.5%
Information Technology and Services
4.9%
 
Other
27.8%
Other
57.1%
Other
69.1%
Other
72.4%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.5%
Other
69.1%
Pure Chat
Higher Education
5.9%
Financial Services
5.9%
Computer Software
5.9%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

G2 User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

G2 User

I do t think there is anything that I dislike.

G2 User

It runs slowly at times and it seems that messages get lost

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User

I do t think there is anything that I dislike.

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 User

It runs slowly at times and it seems that messages get lost

Screenshots

 
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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
Bold360
No videos provided
SnapEngage
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Pure Chat
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
SnapEngage
No downloads provided
Pure Chat
No downloads provided
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