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Compare Bold360, SnapEngage, LiveChat, and LiveEngage

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essentials
From $16
per user / per month
Starter
$16
per seat / month
We build packaging and pricing around your needs, not ours.
Request Pricing
 
Plus
Request a Quote
Annual concurrent licenses
Professional
From $26
per user / per month
Team
$33
per seat / month
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
LiveEngage
We build packaging and pricing around your needs, not ours.
Request Pricing
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
9.1
7.9
Ease of Use
Ease of Use
6.0
9.2
9.4
7.7
Ease of Setup
Ease of Setup
6.7
8.8
9.1
6.7
Ease of Admin
Ease of Admin
5.8
8.8
9.2
7.0
Quality of Support
Quality of Support
6.5
9.1
9.1
7.1
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
9.1
6.9
Product Direction (% positive)
Product Direction (% positive)
4.2
8.4
8.4
6.7
Meets Requirements
Bold360
6.9
SnapEngage
8.6
LiveChat
9.1
LiveEngage
7.9
Ease of Use
Bold360
6.0
SnapEngage
9.2
LiveChat
9.4
LiveEngage
7.7
Ease of Setup
Bold360
6.7
SnapEngage
8.8
LiveChat
9.1
LiveEngage
6.7
Ease of Admin
Bold360
5.8
SnapEngage
8.8
LiveChat
9.2
LiveEngage
7.0
Quality of Support
Bold360
6.5
SnapEngage
9.1
LiveChat
9.1
LiveEngage
7.1
Ease of Doing Business With
Bold360
6.7
SnapEngage
9.4
LiveChat
9.1
LiveEngage
6.9
Product Direction (% positive)
Bold360
4.2
SnapEngage
8.4
LiveChat
8.4
LiveEngage
6.7

Features

Communication
Pop-up Chat
Bold360
Not enough data available
SnapEngage
9.0
LiveChat
9.2
LiveEngage
8.5
Notifications
Bold360
Not enough data available
SnapEngage
8.3
LiveChat
8.9
LiveEngage
8.5
Targeted Emails
Bold360
Not enough data available
SnapEngage
7.6
LiveChat
8.5
LiveEngage
7.2
In-App Messaging
Bold360
Not enough data available
SnapEngage
8.0
LiveChat
8.9
LiveEngage
6.7
Internal Use
Customization
Bold360
Not enough data available
SnapEngage
8.1
LiveChat
8.5
LiveEngage
7.2
Conversation Archiving
Bold360
Not enough data available
SnapEngage
8.1
LiveChat
8.8
LiveEngage
6.3
Lead Development
Bold360
Not enough data available
SnapEngage
8.2
LiveChat
8.6
LiveEngage
8.9
Knowledge Base
Bold360
Not enough data available
SnapEngage
8.3
LiveChat
8.5
LiveEngage
6.7
Team Inbox
Bold360
Not enough data available
SnapEngage
7.4
LiveChat
8.6
LiveEngage
9.0
Customer Profiles
Bold360
Not enough data available
SnapEngage
7.6
LiveChat
8.4
LiveEngage
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
42.2%
47.6%
26.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
48.4%
35.7%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
9.4%
16.7%
30.6%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
LiveChat
Small-Business
47.6%
Mid-Market
35.7%
Enterprise
16.7%
LiveEngage
Small-Business
26.5%
Mid-Market
42.9%
Enterprise
30.6%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
14.3%
Computer Software
9.5%
Telecommunications
11.9%
 
Sporting Goods
11.1%
Computer Software
14.3%
Information Technology and Services
8.3%
Computer Software
8.5%
 
Insurance
11.1%
Financial Services
5.2%
Retail
4.9%
Philanthropy
6.8%
 
Accounting
11.1%
Telecommunications
4.5%
Internet
4.9%
Outsourcing/Offshoring
6.8%
 
Retail
5.6%
Insurance
4.5%
Telecommunications
3.2%
Consumer Goods
6.8%
 
Other
27.8%
Other
57.1%
Other
69.3%
Other
59.3%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.9%
Internet
4.9%
Telecommunications
3.2%
Other
69.3%
LiveEngage
Telecommunications
11.9%
Computer Software
8.5%
Philanthropy
6.8%
Outsourcing/Offshoring
6.8%
Consumer Goods
6.8%
Other
59.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Jenny P.
Administrator in Philanthropy

Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

G2 User in Accounting

The failure to respond promptly or appropriately can lead to customers leaving feeling unnecessarily frustrated

G2 User in Information Services

They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Accounting

The failure to respond promptly or appropriately can lead to customers leaving feeling unnecessarily frustrated

LiveEngage
Most Helpful Favorable Review
Jenny P.
Administrator in Philanthropy

Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.

Most Helpful Critical Review
G2 User in Information Services

They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice...

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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
Bold360
No videos provided
SnapEngage
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

LiveEngage
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
SnapEngage
No downloads provided
LiveEngage
No downloads provided
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