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Compare Bold360, SnapEngage, LiveChat, and Intercom

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essentials
From $16
per user / per month
Starter
$16
per seat / month
Engage
$53
starting from
 
Plus
Request a Quote
Annual concurrent licenses
Professional
From $26
per user / per month
Team
$33
per seat / month
Respond
$53
starting from
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
Educate
$49
monthly flat rate
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
9.1
8.6
Ease of Use
Ease of Use
6.0
9.2
9.4
8.7
Ease of Setup
Ease of Setup
6.7
8.8
9.1
8.3
Ease of Admin
Ease of Admin
5.8
8.8
9.2
8.7
Quality of Support
Quality of Support
6.5
9.1
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
9.1
8.8
Product Direction (% positive)
Product Direction (% positive)
4.2
8.4
8.4
8.5
Meets Requirements
Bold360
6.9
SnapEngage
8.6
LiveChat
9.1
Intercom
8.6
Ease of Use
Bold360
6.0
SnapEngage
9.2
LiveChat
9.4
Intercom
8.7
Ease of Setup
Bold360
6.7
SnapEngage
8.8
LiveChat
9.1
Intercom
8.3
Ease of Admin
Bold360
5.8
SnapEngage
8.8
LiveChat
9.2
Intercom
8.7
Quality of Support
Bold360
6.5
SnapEngage
9.1
LiveChat
9.1
Intercom
8.5
Ease of Doing Business With
Bold360
6.7
SnapEngage
9.4
LiveChat
9.1
Intercom
8.8
Product Direction (% positive)
Bold360
4.2
SnapEngage
8.4
LiveChat
8.4
Intercom
8.5

Features

Communication
Pop-up Chat
Bold360
Not enough data available
SnapEngage
9.0
LiveChat
9.2
Intercom
9.2
Notifications
Bold360
Not enough data available
SnapEngage
8.3
LiveChat
8.9
Intercom
8.8
Targeted Emails
Bold360
Not enough data available
SnapEngage
7.6
LiveChat
8.5
Intercom
8.6
In-App Messaging
Bold360
Not enough data available
SnapEngage
8.0
LiveChat
8.8
Intercom
9.0
Internal Use
Customization
Bold360
Not enough data available
SnapEngage
8.1
LiveChat
8.5
Intercom
7.8
Conversation Archiving
Bold360
Not enough data available
SnapEngage
8.1
LiveChat
8.8
Intercom
8.6
Lead Development
Bold360
Not enough data available
SnapEngage
8.2
LiveChat
8.5
Intercom
8.0
Knowledge Base
Bold360
Not enough data available
SnapEngage
8.3
LiveChat
8.5
Intercom
8.1
Team Inbox
Bold360
Not enough data available
SnapEngage
7.4
LiveChat
8.6
Intercom
8.6
Customer Profiles
Bold360
Not enough data available
SnapEngage
7.6
LiveChat
8.4
Intercom
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
42.2%
47.7%
68.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
48.4%
35.6%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
9.4%
16.6%
3.9%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
LiveChat
Small-Business
47.7%
Mid-Market
35.6%
Enterprise
16.6%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
14.3%
Computer Software
9.5%
Computer Software
24.5%
 
Sporting Goods
11.1%
Computer Software
14.3%
Information Technology and Services
8.2%
Internet
16.7%
 
Insurance
11.1%
Financial Services
5.2%
Retail
4.9%
Information Technology and Services
15.0%
 
Accounting
11.1%
Telecommunications
4.5%
Internet
4.9%
Marketing and Advertising
6.9%
 
Retail
5.6%
Insurance
4.5%
Telecommunications
3.2%
Education Management
2.0%
 
Other
27.8%
Other
57.1%
Other
69.3%
Other
35.0%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.2%
Retail
4.9%
Internet
4.9%
Telecommunications
3.2%
Other
69.3%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

G2 User in Accounting

The failure to respond promptly or appropriately can lead to customers leaving feeling unnecessarily frustrated

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Accounting

The failure to respond promptly or appropriately can lead to customers leaving feeling unnecessarily frustrated

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Bold360
No videos provided
SnapEngage
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

Bold360
No downloads provided
SnapEngage
No downloads provided
Ask Bold360 a QuestionContact Bold360Ask SnapEngage a QuestionContact SnapEngageAsk Intercom a QuestionContact Intercom
 
Bold360
Bold360
SnapEngage
SnapEngage
LiveChat
LiveChat
Intercom
Intercom
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