Compare Bold360, SnapEngage, and Intercom

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essentials
From $16
per user / per month
Engage
$53
starting from
 
Plus
Request a Quote
Annual concurrent licenses
Professional
From $26
per user / per month
Respond
$53
starting from
 
Enterprise
From $40
per user / per month
Educate
$49
monthly flat rate
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
8.6
Ease of Use
Ease of Use
6.0
9.2
8.7
Ease of Setup
Ease of Setup
6.7
8.8
8.3
Ease of Admin
Ease of Admin
5.8
8.8
8.7
Quality of Support
Quality of Support
6.5
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
8.8
Product Direction (% positive)
Product Direction (% positive)
4.2
8.4
8.5
Meets Requirements
Bold360
6.9
SnapEngage
8.6
Intercom
8.6
Ease of Use
Bold360
6.0
SnapEngage
9.2
Intercom
8.7
Ease of Setup
Bold360
6.7
SnapEngage
8.8
Intercom
8.3
Ease of Admin
Bold360
5.8
SnapEngage
8.8
Intercom
8.7
Quality of Support
Bold360
6.5
SnapEngage
9.1
Intercom
8.5
Ease of Doing Business With
Bold360
6.7
SnapEngage
9.4
Intercom
8.8
Product Direction (% positive)
Bold360
4.2
SnapEngage
8.4
Intercom
8.5

Features

Communication
Pop-up Chat
Bold360
Not enough data available
SnapEngage
9.0
Intercom
9.2
Notifications
Bold360
Not enough data available
SnapEngage
8.3
Intercom
8.8
Targeted Emails
Bold360
Not enough data available
SnapEngage
7.6
Intercom
8.7
In-App Messaging
Bold360
Not enough data available
SnapEngage
8.0
Intercom
9.0
Internal Use
Customization
Bold360
Not enough data available
SnapEngage
8.1
Intercom
7.9
Conversation Archiving
Bold360
Not enough data available
SnapEngage
8.1
Intercom
8.7
Lead Development
Bold360
Not enough data available
SnapEngage
8.2
Intercom
8.1
Knowledge Base
Bold360
Not enough data available
SnapEngage
8.3
Intercom
8.2
Team Inbox
Bold360
Not enough data available
SnapEngage
7.4
Intercom
8.6
Customer Profiles
Bold360
Not enough data available
SnapEngage
7.6
Intercom
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
43.4%
67.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
47.3%
27.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
9.3%
4.3%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%
Intercom
Small-Business
67.9%
Mid-Market
27.9%
Enterprise
4.3%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
14.0%
Computer Software
24.1%
 
Insurance
13.3%
Computer Software
13.2%
Internet
15.7%
 
Sporting Goods
6.7%
Financial Services
5.4%
Information Technology and Services
13.5%
 
Retail
6.7%
Insurance
4.7%
Marketing and Advertising
7.1%
 
Marketing and Advertising
6.7%
Telecommunications
3.9%
Consumer Services
2.4%
 
Other
33.3%
Other
58.9%
Other
37.2%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%
Intercom
Computer Software
24.1%
Internet
15.7%
Information Technology and Services
13.5%
Marketing and Advertising
7.1%
Consumer Services
2.4%
Other
37.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Bold360
No videos provided
SnapEngage
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
SnapEngage
No downloads provided
Ask Bold360 a QuestionContact Bold360Ask SnapEngage a QuestionContact SnapEngageAsk Intercom a QuestionContact Intercom