Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Bold360 vs SnapEngage
See this
comparison of Bold360 vs. SnapEngage
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essentials
From $16
per user / per month
 
Plus
Request a Quote
Annual concurrent licenses
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
Ease of Use
Ease of Use
6.0
9.2
Ease of Setup
Ease of Setup
6.7
8.8
Ease of Admin
Ease of Admin
5.8
8.8
Quality of Support
Quality of Support
6.5
9.1
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
Product Direction (% positive)
Product Direction (% positive)
4.2
8.4
Meets Requirements
Bold360
6.9
SnapEngage
8.6
Ease of Use
Bold360
6.0
SnapEngage
9.2
Ease of Setup
Bold360
6.7
SnapEngage
8.8
Ease of Admin
Bold360
5.8
SnapEngage
8.8
Quality of Support
Bold360
6.5
SnapEngage
9.1
Ease of Doing Business With
Bold360
6.7
SnapEngage
9.4
Product Direction (% positive)
Bold360
4.2
SnapEngage
8.4

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
SnapEngage
8.7
Searchable Articles
Bold360
Not enough data available
SnapEngage
8.3
Community Forums
Bold360
Not enough data available
SnapEngage
Not enough data available
Interactive FAQs & Forums
Bold360
Not enough data available
SnapEngage
Not enough data available
Communication
Pop-up Chat
Bold360
Not enough data available
SnapEngage
9.0
Notifications
Bold360
Not enough data available
SnapEngage
8.3
Targeted Emails
Bold360
Not enough data available
SnapEngage
7.6
In-App Messaging
Bold360
Not enough data available
SnapEngage
8.0
Interaction
Web Portals
Bold360
Not enough data available
SnapEngage
8.8
Forum to Reponse
Bold360
Not enough data available
SnapEngage
8.6
Tickets and Tagging
Bold360
Not enough data available
SnapEngage
8.7
Live Chat
Bold360
Not enough data available
SnapEngage
9.8
Internal Use
Customization
Bold360
Not enough data available
SnapEngage
8.1
Conversation Archiving
Bold360
Not enough data available
SnapEngage
8.1
Lead Development
Bold360
Not enough data available
SnapEngage
8.2
Knowledge Base
Bold360
Not enough data available
SnapEngage
8.3
Team Inbox
Bold360
Not enough data available
SnapEngage
7.4
Customer Profiles
Bold360
Not enough data available
SnapEngage
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
9.4%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
14.3%
 
Sporting Goods
11.1%
Computer Software
14.3%
 
Insurance
11.1%
Financial Services
5.2%
 
Accounting
11.1%
Telecommunications
4.5%
 
Retail
5.6%
Insurance
4.5%
 
Other
27.8%
Other
57.1%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Computer Software

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jessica F.
User in Computer Software

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
G2 User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
SnapEngage
No downloads provided
Ask Bold360 a QuestionContact Bold360Ask SnapEngage a QuestionContact SnapEngage