Compare Bold360 vs Re:amaze

See this
comparison of Bold360 vs. Re:amaze
based on data from user reviews. Bold360 rates 2.9/5 stars with 16 reviews. Re:amaze rates 4.6/5 stars with 104 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Basic
$20 per agent / month
 
Plus
Request a Quote
Annual concurrent licenses
Re:amaze Pro
$40 per agent / month
 
Plus
$60 per agent / month
 
Starter
$50 flat rate
 
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Re:amaze
Basic
$20 per agent / month
Re:amaze Pro
$40 per agent / month
Plus
$60 per agent / month
Starter
$50 flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.1
9.3
Ease of Use
Ease of Use
6.2
9.0
Ease of Setup
Ease of Setup
6.7
9.0
Ease of Admin
Ease of Admin
5.8
9.4
Quality of Support
Quality of Support
6.8
9.4
Ease of Doing Business With
Ease of Doing Business With
6.7
9.7
Product Direction (% positive)
Product Direction (% positive)
4.6
9.3
Meets Requirements
Bold360
7.1
Re:amaze
9.3
Ease of Use
Bold360
6.2
Re:amaze
9.0
Ease of Setup
Bold360
6.7
Re:amaze
9.0
Ease of Admin
Bold360
5.8
Re:amaze
9.4
Quality of Support
Bold360
6.8
Re:amaze
9.4
Ease of Doing Business With
Bold360
6.7
Re:amaze
9.7
Product Direction (% positive)
Bold360
4.6
Re:amaze
9.3

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Re:amaze
9.2
Searchable Articles
Bold360
Not enough data available
Re:amaze
9.1
Community Forums
Bold360
Not enough data available
Re:amaze
Not enough data available
Interactive FAQs & Forums
Bold360
Not enough data available
Re:amaze
9.4
Communication
Pop-up Chat
Bold360
Not enough data available
Re:amaze
9.6
Notifications
Bold360
Not enough data available
Re:amaze
9.4
Targeted Emails
Bold360
Not enough data available
Re:amaze
9.0
In-App Messaging
Bold360
Not enough data available
Re:amaze
9.3
Process
Mentions
Bold360
Not enough data available
Re:amaze
9.1
Tickets
Bold360
Not enough data available
Re:amaze
9.0
Macros
Bold360
Not enough data available
Re:amaze
8.8
Collaboration
Bold360
Not enough data available
Re:amaze
8.8
Interaction
Web Portals
Bold360
Not enough data available
Re:amaze
9.3
Forum to Reponse
Bold360
Not enough data available
Re:amaze
9.0
Tickets and Tagging
Bold360
Not enough data available
Re:amaze
9.4
Live Chat
Bold360
Not enough data available
Re:amaze
9.4
Internal Use
Customization
Bold360
Not enough data available
Re:amaze
8.6
Conversation Archiving
Bold360
Not enough data available
Re:amaze
9.5
Lead Development
Bold360
Not enough data available
Re:amaze
8.9
Knowledge Base
Bold360
Not enough data available
Re:amaze
9.3
Team Inbox
Bold360
Not enough data available
Re:amaze
9.6
Customer Profiles
Bold360
Not enough data available
Re:amaze
8.7
Channels
Email
Bold360
Not enough data available
Re:amaze
9.5
Social
Bold360
Not enough data available
Re:amaze
9.0
Live Chat
Bold360
Not enough data available
Re:amaze
9.2
Phone
Bold360
Not enough data available
Re:amaze
9.5
Text
Bold360
Not enough data available
Re:amaze
9.4
Insight
Surveys
Bold360
Not enough data available
Re:amaze
8.6
Reporting
Bold360
Not enough data available
Re:amaze
9.1
Visitor Activity
Bold360
Not enough data available
Re:amaze
9.0
Help Desk
Bold360
Not enough data available
Re:amaze
9.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
37.5%
81.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.8%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
2.9%
Bold360
Small-Business
37.5%
Mid-Market
43.8%
Enterprise
18.8%
Re:amaze
Small-Business
81.7%
Mid-Market
15.4%
Enterprise
2.9%

Reviewers' Industry

 
Telecommunications
31.3%
Retail
15.4%
 
Internet
12.5%
Consumer Electronics
7.7%
 
Insurance
12.5%
Computer Software
6.7%
 
Sporting Goods
6.3%
Apparel & Fashion
6.7%
 
Retail
6.3%
Sporting Goods
5.8%
 
Other
31.3%
Other
57.7%
Bold360
Telecommunications
31.3%
Internet
12.5%
Insurance
12.5%
Sporting Goods
6.3%
Retail
6.3%
Other
31.3%
Re:amaze
Retail
15.4%
Consumer Electronics
7.7%
Computer Software
6.7%
Apparel & Fashion
6.7%
Sporting Goods
5.8%
Other
57.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

T V.
User

I love the simplicity of the mobile app. I can easily and quickly respond to my customer's support issues via the Reamaze mobile app regardless of my location. My customers have no idea I'm out of the office. It has helped us significantly improve our...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Administrator in Internet

I would like to be able to put support issues on hold, without the reminder I guess. These would be issues I need to get back on but after some undefined time. But writing this I realized that I should try out the timer better, and when thinking about it,...

 
Bold360
Most Helpful Favorable Review
User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Re:amaze
Most Helpful Favorable Review
T V.
User

I love the simplicity of the mobile app. I can easily and quickly respond to my customer's support issues via the Reamaze mobile app regardless of my location. My customers have no idea I'm out of the office. It has helped us significantly improve our...

Most Helpful Critical Review
Administrator in Internet

I would like to be able to put support issues on hold, without the reminder I guess. These would be issues I need to get back on but after some undefined time. But writing this I realized that I should try out the timer better, and when thinking about it,...

Screenshots

 
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Videos

 No videos provided

Learn what Re:amaze is and also watch our full platform demo starting with Episode 1!

Bold360
No videos provided
Re:amaze

Learn what Re:amaze is and also watch our full platform demo starting with Episode 1!

Downloads

Bold360
No downloads provided
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Bold360
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Re:amaze
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