Compare Bold360 vs Moxie

See this
comparison of Bold360 vs. Moxie
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. Moxie rates 3.7/5 stars with 23 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
 
Plus
Request a Quote
Annual concurrent licenses
 
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Moxie
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
7.7
Ease of Use
Ease of Use
6.0
7.9
Ease of Setup
Ease of Setup
6.7
8.5
Ease of Admin
Ease of Admin
5.8
8.1
Quality of Support
Quality of Support
6.5
8.7
Ease of Doing Business With
Ease of Doing Business With
6.7
9.0
Product Direction (% positive)
Product Direction (% positive)
4.2
5.6
Meets Requirements
Bold360
6.9
Moxie
7.7
Ease of Use
Bold360
6.0
Moxie
7.9
Ease of Setup
Bold360
6.7
Moxie
8.5
Ease of Admin
Bold360
5.8
Moxie
8.1
Quality of Support
Bold360
6.5
Moxie
8.7
Ease of Doing Business With
Bold360
6.7
Moxie
9.0
Product Direction (% positive)
Bold360
4.2
Moxie
5.6

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Moxie
Not enough data available
Searchable Articles
Bold360
Not enough data available
Moxie
Not enough data available
Community Forums
Bold360
Not enough data available
Moxie
Not enough data available
Interactive FAQs & Forums
Bold360
Not enough data available
Moxie
Not enough data available
Communication
Pop-up Chat
Bold360
Not enough data available
Moxie
Not enough data available
Notifications
Bold360
Not enough data available
Moxie
Not enough data available
Targeted Emails
Bold360
Not enough data available
Moxie
Not enough data available
In-App Messaging
Bold360
Not enough data available
Moxie
Not enough data available
Interaction
Web Portals
Bold360
Not enough data available
Moxie
Not enough data available
Forum to Reponse
Bold360
Not enough data available
Moxie
Not enough data available
Tickets and Tagging
Bold360
Not enough data available
Moxie
Not enough data available
Live Chat
Bold360
Not enough data available
Moxie
Not enough data available
Internal Use
Customization
Bold360
Not enough data available
Moxie
Not enough data available
Conversation Archiving
Bold360
Not enough data available
Moxie
Not enough data available
Lead Development
Bold360
Not enough data available
Moxie
Not enough data available
Knowledge Base
Bold360
Not enough data available
Moxie
Not enough data available
Team Inbox
Bold360
Not enough data available
Moxie
Not enough data available
Customer Profiles
Bold360
Not enough data available
Moxie
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
4.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
52.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
43.5%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Moxie
Small-Business
4.3%
Mid-Market
52.2%
Enterprise
43.5%

Reviewers' Industry

 
Telecommunications
33.3%
Insurance
10.0%
 
Sporting Goods
11.1%
Financial Services
10.0%
 
Insurance
11.1%
Retail
6.7%
 
Accounting
11.1%
Internet
6.7%
 
Retail
5.6%
Individual & Family Services
6.7%
 
Other
27.8%
Other
60.0%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Moxie
Insurance
10.0%
Financial Services
10.0%
Retail
6.7%
Internet
6.7%
Individual & Family Services
6.7%
Other
60.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 User

Easy to use interface. Customization of responses allows for my efficient interaction.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

Moxie
Most Helpful Favorable Review
G2 User

Easy to use interface. Customization of responses allows for my efficient interaction.

Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
Moxie
No downloads provided
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