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Compare Bold360, MindTouch, and Totango

Pricing

 
Starter
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Plus
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Free Trial
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Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
MindTouch
Free Trial Unavailable
Totango
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.1
8.4
Ease of Use
Ease of Use
6.0
8.1
8.4
Ease of Setup
Ease of Setup
6.7
7.7
6.6
Ease of Admin
Ease of Admin
5.8
8.2
7.8
Quality of Support
Quality of Support
6.5
8.7
8.0
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
8.2
Product Direction (% positive)
Product Direction (% positive)
4.2
7.9
8.2
Meets Requirements
Bold360
6.9
MindTouch
8.1
Totango
8.4
Ease of Use
Bold360
6.0
MindTouch
8.1
Totango
8.4
Ease of Setup
Bold360
6.7
MindTouch
7.7
Totango
6.6
Ease of Admin
Bold360
5.8
MindTouch
8.2
Totango
7.8
Quality of Support
Bold360
6.5
MindTouch
8.7
Totango
8.0
Ease of Doing Business With
Bold360
6.7
MindTouch
8.8
Totango
8.2
Product Direction (% positive)
Bold360
4.2
MindTouch
7.9
Totango
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
18.4%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
59.2%
55.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
22.4%
19.1%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Totango
Small-Business
25.5%
Mid-Market
55.3%
Enterprise
19.1%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
36.4%
Computer Software
39.2%
 
Sporting Goods
11.1%
Information Technology and Services
16.7%
Internet
21.7%
 
Insurance
11.1%
Financial Services
7.6%
Information Technology and Services
20.3%
 
Accounting
11.1%
Telecommunications
6.1%
Real Estate
2.8%
 
Retail
5.6%
Internet
4.5%
Marketing and Advertising
2.8%
 
Other
27.8%
Other
28.8%
Other
13.3%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Totango
Computer Software
39.2%
Internet
21.7%
Information Technology and Services
20.3%
Real Estate
2.8%
Marketing and Advertising
2.8%
Other
13.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Screenshots

 
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Videos

 No videos providedNo videos provided

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Bold360
No videos provided
MindTouch
No videos provided
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Downloads

Bold360
No downloads provided
MindTouch
No downloads provided
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