Compare Bold360, MindTouch, Intercom, and Zendesk Chat

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Engage
$53
starting from
LITE
Free
 
Plus
Request a Quote
Annual concurrent licenses
Respond
$53
starting from
BASIC
$11.20
per agent/mo. ( billed annually)
 
Educate
$49
monthly flat rate
ADVANCED
$20
per agent/mo. (billed annually)
 
PREMIUM
$44
per agent/mo (billed annually)
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
MindTouch
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zendesk Chat
LITE
Free
BASIC
$11.20per agent/mo. ( billed annually)
ADVANCED
$20per agent/mo. (billed annually)
PREMIUM
$44per agent/mo (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.1
8.6
8.9
Ease of Use
Ease of Use
6.0
8.1
8.7
8.9
Ease of Setup
Ease of Setup
6.7
7.7
8.3
8.5
Ease of Admin
Ease of Admin
5.8
8.2
8.7
8.4
Quality of Support
Quality of Support
6.5
8.7
8.5
8.4
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
8.8
8.6
Product Direction (% positive)
Product Direction (% positive)
4.2
7.9
8.4
8.5
Meets Requirements
Bold360
6.9
MindTouch
8.1
Intercom
8.6
Zendesk Chat
8.9
Ease of Use
Bold360
6.0
MindTouch
8.1
Intercom
8.7
Zendesk Chat
8.9
Ease of Setup
Bold360
6.7
MindTouch
7.7
Intercom
8.3
Zendesk Chat
8.5
Ease of Admin
Bold360
5.8
MindTouch
8.2
Intercom
8.7
Zendesk Chat
8.4
Quality of Support
Bold360
6.5
MindTouch
8.7
Intercom
8.5
Zendesk Chat
8.4
Ease of Doing Business With
Bold360
6.7
MindTouch
8.8
Intercom
8.8
Zendesk Chat
8.6
Product Direction (% positive)
Bold360
4.2
MindTouch
7.9
Intercom
8.4
Zendesk Chat
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
18.4%
68.4%
47.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
59.2%
27.5%
41.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
22.4%
4.1%
11.1%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Intercom
Small-Business
68.4%
Mid-Market
27.5%
Enterprise
4.1%
Zendesk Chat
Small-Business
47.2%
Mid-Market
41.7%
Enterprise
11.1%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
36.4%
Computer Software
24.3%
Computer Software
15.5%
 
Sporting Goods
11.1%
Information Technology and Services
16.7%
Internet
16.6%
Information Technology and Services
8.3%
 
Insurance
11.1%
Financial Services
7.6%
Information Technology and Services
14.9%
Internet
8.1%
 
Accounting
11.1%
Telecommunications
6.1%
Marketing and Advertising
6.9%
Consumer Services
5.9%
 
Retail
5.6%
Internet
4.5%
Consumer Services
2.0%
Telecommunications
5.6%
 
Other
27.8%
Other
28.8%
Other
35.3%
Other
56.5%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Intercom
Computer Software
24.3%
Internet
16.6%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Consumer Services
2.0%
Other
35.3%
Zendesk Chat
Computer Software
15.5%
Information Technology and Services
8.3%
Internet
8.1%
Consumer Services
5.9%
Telecommunications
5.6%
Other
56.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Stephen M.
Administrator in Internet

Easy to use interface for configuring the chat widget, very easy to set up and add agents. All functions are easy to understand and configure.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Dan S.
Executive Sponsor

It is hard to describe the systematic approach to customer services. We've had three problems, one where we lost two customers because of a bug. We were told it was our fault. An internal email about us was accidentally sent to us, revealing how Zendesk...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zendesk Chat
Most Helpful Favorable Review
Stephen M.
Administrator in Internet

Easy to use interface for configuring the chat widget, very easy to set up and add agents. All functions are easy to understand and configure.

Most Helpful Critical Review
Dan S.
Executive Sponsor

It is hard to describe the systematic approach to customer services. We've had three problems, one where we lost two customers because of a bug. We were told it was our fault. An internal email about us was accidentally sent to us, revealing how Zendesk...

Screenshots

 
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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
Bold360
No videos provided
MindTouch
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zendesk Chat
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
MindTouch
No downloads provided
Zendesk Chat
No downloads provided
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