Compare Bold360, MindTouch, Intercom, and Freshdesk

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Engage
$53
starting from
Sprout
Free
for UNLIMITED agents
 
Plus
Request a Quote
Annual concurrent licenses
Respond
$53
starting from
Blossom
$19
/ agent / month billed annually
 
Educate
$49
monthly flat rate
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
MindTouch
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.1
8.6
8.5
Ease of Use
Ease of Use
6.0
8.1
8.7
8.8
Ease of Setup
Ease of Setup
6.7
7.7
8.3
8.6
Ease of Admin
Ease of Admin
5.8
8.2
8.7
8.7
Quality of Support
Quality of Support
6.5
8.7
8.5
8.9
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
8.8
8.9
Product Direction (% positive)
Product Direction (% positive)
4.2
7.9
8.4
8.7
Meets Requirements
Bold360
6.9
MindTouch
8.1
Intercom
8.6
Freshdesk
8.5
Ease of Use
Bold360
6.0
MindTouch
8.1
Intercom
8.7
Freshdesk
8.8
Ease of Setup
Bold360
6.7
MindTouch
7.7
Intercom
8.3
Freshdesk
8.6
Ease of Admin
Bold360
5.8
MindTouch
8.2
Intercom
8.7
Freshdesk
8.7
Quality of Support
Bold360
6.5
MindTouch
8.7
Intercom
8.5
Freshdesk
8.9
Ease of Doing Business With
Bold360
6.7
MindTouch
8.8
Intercom
8.8
Freshdesk
8.9
Product Direction (% positive)
Bold360
4.2
MindTouch
7.9
Intercom
8.4
Freshdesk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
18.4%
68.5%
52.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
59.2%
27.5%
36.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
22.4%
4.0%
10.9%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Intercom
Small-Business
68.5%
Mid-Market
27.5%
Enterprise
4.0%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
36.4%
Computer Software
24.2%
Information Technology and Services
20.4%
 
Sporting Goods
11.1%
Information Technology and Services
16.7%
Internet
16.6%
Computer Software
13.9%
 
Insurance
11.1%
Financial Services
7.6%
Information Technology and Services
14.9%
Internet
5.8%
 
Accounting
11.1%
Telecommunications
6.1%
Marketing and Advertising
6.9%
Education Management
3.7%
 
Retail
5.6%
Internet
4.5%
Consumer Services
2.0%
E-Learning
3.4%
 
Other
27.8%
Other
28.8%
Other
35.3%
Other
52.8%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Intercom
Computer Software
24.2%
Internet
16.6%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Consumer Services
2.0%
Other
35.3%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Bold360
No videos provided
MindTouch
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Freshdesk
Ask Bold360 a QuestionContact Bold360Ask MindTouch a QuestionContact MindTouchAsk Intercom a QuestionContact IntercomAsk Freshdesk a QuestionContact Freshdesk
 
Bold360
Bold360
MindTouch
MindTouch
Optimized for quick response
Intercom
Intercom
Freshdesk
Freshdesk