Compare Bold360, MindTouch, Intercom, and Drift

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Engage
$53
starting from
Free
$0
/month
 
Plus
Request a Quote
Annual concurrent licenses
Respond
$53
starting from
Standard
$50
/month
 
Educate
$49
monthly flat rate
Pro
$500
/month
 
Company
$1,500
/month
 
Enterprise
$5,000
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
MindTouch
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Drift
Free
$0 /month
Standard
$50/month
Pro
$500/month
Company
$1,500/month
Enterprise
$5,000/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.1
8.6
8.9
Ease of Use
Ease of Use
6.0
8.1
8.7
8.8
Ease of Setup
Ease of Setup
6.7
7.7
8.3
8.7
Ease of Admin
Ease of Admin
5.8
8.2
8.7
8.7
Quality of Support
Quality of Support
6.5
8.7
8.5
9.1
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
8.8
9.0
Product Direction (% positive)
Product Direction (% positive)
4.2
7.9
8.4
9.0
Meets Requirements
Bold360
6.9
MindTouch
8.1
Intercom
8.6
Drift
8.9
Ease of Use
Bold360
6.0
MindTouch
8.1
Intercom
8.7
Drift
8.8
Ease of Setup
Bold360
6.7
MindTouch
7.7
Intercom
8.3
Drift
8.7
Ease of Admin
Bold360
5.8
MindTouch
8.2
Intercom
8.7
Drift
8.7
Quality of Support
Bold360
6.5
MindTouch
8.7
Intercom
8.5
Drift
9.1
Ease of Doing Business With
Bold360
6.7
MindTouch
8.8
Intercom
8.8
Drift
9.0
Product Direction (% positive)
Bold360
4.2
MindTouch
7.9
Intercom
8.4
Drift
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
18.4%
68.5%
56.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
59.2%
27.5%
39.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
22.4%
4.0%
4.3%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Intercom
Small-Business
68.5%
Mid-Market
27.5%
Enterprise
4.0%
Drift
Small-Business
56.5%
Mid-Market
39.1%
Enterprise
4.3%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
36.4%
Computer Software
24.2%
Computer Software
25.5%
 
Sporting Goods
11.1%
Information Technology and Services
16.7%
Internet
16.6%
Information Technology and Services
16.3%
 
Insurance
11.1%
Financial Services
7.6%
Information Technology and Services
14.9%
Marketing and Advertising
12.2%
 
Accounting
11.1%
Telecommunications
6.1%
Marketing and Advertising
6.9%
Internet
6.5%
 
Retail
5.6%
Internet
4.5%
Consumer Services
2.0%
Financial Services
2.7%
 
Other
27.8%
Other
28.8%
Other
35.3%
Other
36.7%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Intercom
Computer Software
24.2%
Internet
16.6%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Consumer Services
2.0%
Other
35.3%
Drift
Computer Software
25.5%
Information Technology and Services
16.3%
Marketing and Advertising
12.2%
Internet
6.5%
Financial Services
2.7%
Other
36.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Justin M.
User in Internet

There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Ramon H.
User

- Drift is quite expensive for what they offer. I'm one of the happy customers, which has gotten a startup license of the pro plan for a fraction of the normal price (500$ a month). Even with the pro plan, you have unnecessary restrictions like...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Drift
Most Helpful Favorable Review
Justin M.
User in Internet

There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...

Most Helpful Critical Review
Ramon H.
User

- Drift is quite expensive for what they offer. I'm one of the happy customers, which has gotten a startup license of the pro plan for a fraction of the normal price (500$ a month). Even with the pro plan, you have unnecessary restrictions like...

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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Bold360
No videos provided
MindTouch
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Drift

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
MindTouch
No downloads provided
Drift
No downloads provided
Ask Bold360 a QuestionContact Bold360Ask MindTouch a QuestionContact MindTouchAsk Intercom a QuestionContact IntercomAsk Drift a QuestionContact Drift
 
Bold360
Bold360
MindTouch
MindTouch
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Intercom
Intercom
Drift
Drift
Optimized for quick response