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Compare Bold360, MindTouch, and Gainsight

Pricing

 
Starter
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Annual concurrent licenses
 
Plus
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Annual concurrent licenses
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
MindTouch
Free Trial Unavailable
Gainsight
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.1
8.4
Ease of Use
Ease of Use
6.0
8.1
7.8
Ease of Setup
Ease of Setup
6.7
7.7
6.2
Ease of Admin
Ease of Admin
5.8
8.2
6.9
Quality of Support
Quality of Support
6.5
8.7
8.9
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
9.1
Product Direction (% positive)
Product Direction (% positive)
4.2
7.9
9.0
Meets Requirements
Bold360
6.9
MindTouch
8.1
Gainsight
8.4
Ease of Use
Bold360
6.0
MindTouch
8.1
Gainsight
7.8
Ease of Setup
Bold360
6.7
MindTouch
7.7
Gainsight
6.2
Ease of Admin
Bold360
5.8
MindTouch
8.2
Gainsight
6.9
Quality of Support
Bold360
6.5
MindTouch
8.7
Gainsight
8.9
Ease of Doing Business With
Bold360
6.7
MindTouch
8.8
Gainsight
9.1
Product Direction (% positive)
Bold360
4.2
MindTouch
7.9
Gainsight
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
18.4%
6.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
59.2%
70.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
22.4%
23.1%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Gainsight
Small-Business
6.6%
Mid-Market
70.2%
Enterprise
23.1%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
36.4%
Computer Software
47.4%
 
Sporting Goods
11.1%
Information Technology and Services
16.7%
Information Technology and Services
18.6%
 
Insurance
11.1%
Financial Services
7.6%
Internet
12.4%
 
Accounting
11.1%
Telecommunications
6.1%
Marketing and Advertising
5.2%
 
Retail
5.6%
Internet
4.5%
Financial Services
2.4%
 
Other
27.8%
Other
28.8%
Other
14.1%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Gainsight
Computer Software
47.4%
Information Technology and Services
18.6%
Internet
12.4%
Marketing and Advertising
5.2%
Financial Services
2.4%
Other
14.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Gainsight
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Screenshots

 
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Videos

 No videos providedNo videos provided
Bold360
No videos provided
MindTouch
No videos provided
Gainsight

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
MindTouch
No downloads provided
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