Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Bold360, LiveChat, and SnapEngage

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Starter
$16
per seat / month
Essentials
From $16
per user / per month
 
Plus
Request a Quote
Annual concurrent licenses
Team
$33
per seat / month
Professional
From $26
per user / per month
 
Business
$50
per seat / month
Enterprise
From $40
per user / per month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
9.1
8.6
Ease of Use
Ease of Use
6.0
9.4
9.2
Ease of Setup
Ease of Setup
6.7
9.1
8.8
Ease of Admin
Ease of Admin
5.8
9.2
8.8
Quality of Support
Quality of Support
6.5
9.1
9.1
Ease of Doing Business With
Ease of Doing Business With
6.7
9.1
9.4
Product Direction (% positive)
Product Direction (% positive)
4.2
8.4
8.4
Meets Requirements
Bold360
6.9
LiveChat
9.1
SnapEngage
8.6
Ease of Use
Bold360
6.0
LiveChat
9.4
SnapEngage
9.2
Ease of Setup
Bold360
6.7
LiveChat
9.1
SnapEngage
8.8
Ease of Admin
Bold360
5.8
LiveChat
9.2
SnapEngage
8.8
Quality of Support
Bold360
6.5
LiveChat
9.1
SnapEngage
9.1
Ease of Doing Business With
Bold360
6.7
LiveChat
9.1
SnapEngage
9.4
Product Direction (% positive)
Bold360
4.2
LiveChat
8.4
SnapEngage
8.4

Features

Communication
Pop-up Chat
Bold360
Not enough data available
LiveChat
9.2
SnapEngage
9.0
Notifications
Bold360
Not enough data available
LiveChat
8.9
SnapEngage
8.3
Targeted Emails
Bold360
Not enough data available
LiveChat
8.5
SnapEngage
7.6
In-App Messaging
Bold360
Not enough data available
LiveChat
8.8
SnapEngage
8.0
Internal Use
Customization
Bold360
Not enough data available
LiveChat
8.5
SnapEngage
8.1
Conversation Archiving
Bold360
Not enough data available
LiveChat
8.8
SnapEngage
8.1
Lead Development
Bold360
Not enough data available
LiveChat
8.5
SnapEngage
8.2
Knowledge Base
Bold360
Not enough data available
LiveChat
8.5
SnapEngage
8.3
Team Inbox
Bold360
Not enough data available
LiveChat
8.6
SnapEngage
7.4
Customer Profiles
Bold360
Not enough data available
LiveChat
8.4
SnapEngage
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
47.7%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
35.6%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
16.6%
9.4%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
LiveChat
Small-Business
47.7%
Mid-Market
35.6%
Enterprise
16.6%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
9.5%
Information Technology and Services
14.3%
 
Sporting Goods
11.1%
Information Technology and Services
8.2%
Computer Software
14.3%
 
Insurance
11.1%
Retail
4.9%
Financial Services
5.2%
 
Accounting
11.1%
Internet
4.9%
Telecommunications
4.5%
 
Retail
5.6%
Telecommunications
3.2%
Insurance
4.5%
 
Other
27.8%
Other
69.3%
Other
57.1%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.2%
Retail
4.9%
Internet
4.9%
Telecommunications
3.2%
Other
69.3%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Computer Software

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

G2 User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jessica F.
User in Computer Software

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
G2 User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
Bold360
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

SnapEngage
No videos provided

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
SnapEngage
No downloads provided
Ask Bold360 a QuestionContact Bold360Ask SnapEngage a QuestionContact SnapEngage