Compare Bold360, LiveChat, Olark, and SnapEngage

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Starter
$16
per seat / month
Olark Live Chat
$17
per month
Essentials
From $16
per user / per month
 
Plus
Request a Quote
Annual concurrent licenses
Team
$33
per seat / month
Professional
From $26
per user / per month
 
Business
$50
per seat / month
Enterprise
From $40
per user / per month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
9.1
8.9
8.6
Ease of Use
Ease of Use
6.0
9.4
9.3
9.2
Ease of Setup
Ease of Setup
6.7
9.1
9.1
8.8
Ease of Admin
Ease of Admin
5.8
9.2
9.0
8.8
Quality of Support
Quality of Support
6.5
9.1
8.9
9.1
Ease of Doing Business With
Ease of Doing Business With
6.7
9.2
9.1
9.4
Product Direction (% positive)
Product Direction (% positive)
4.2
8.4
8.1
8.4
Meets Requirements
Bold360
6.9
LiveChat
9.1
Olark
8.9
SnapEngage
8.6
Ease of Use
Bold360
6.0
LiveChat
9.4
Olark
9.3
SnapEngage
9.2
Ease of Setup
Bold360
6.7
LiveChat
9.1
Olark
9.1
SnapEngage
8.8
Ease of Admin
Bold360
5.8
LiveChat
9.2
Olark
9.0
SnapEngage
8.8
Quality of Support
Bold360
6.5
LiveChat
9.1
Olark
8.9
SnapEngage
9.1
Ease of Doing Business With
Bold360
6.7
LiveChat
9.2
Olark
9.1
SnapEngage
9.4
Product Direction (% positive)
Bold360
4.2
LiveChat
8.4
Olark
8.1
SnapEngage
8.4

Features

Communication
Pop-up Chat
Bold360
Not enough data available
LiveChat
9.2
Olark
9.2
SnapEngage
9.0
Notifications
Bold360
Not enough data available
LiveChat
9.0
Olark
8.6
SnapEngage
8.3
Targeted Emails
Bold360
Not enough data available
LiveChat
8.5
Olark
7.9
SnapEngage
7.6
In-App Messaging
Bold360
Not enough data available
LiveChat
8.9
Olark
Not enough data available
SnapEngage
8.0
Internal Use
Customization
Bold360
Not enough data available
LiveChat
8.5
Olark
7.6
SnapEngage
8.1
Conversation Archiving
Bold360
Not enough data available
LiveChat
8.8
Olark
8.9
SnapEngage
8.1
Lead Development
Bold360
Not enough data available
LiveChat
8.6
Olark
8.2
SnapEngage
8.2
Knowledge Base
Bold360
Not enough data available
LiveChat
8.6
Olark
Not enough data available
SnapEngage
8.3
Team Inbox
Bold360
Not enough data available
LiveChat
8.7
Olark
Not enough data available
SnapEngage
7.4
Customer Profiles
Bold360
Not enough data available
LiveChat
8.5
Olark
8.9
SnapEngage
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
46.3%
48.7%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
35.2%
46.2%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
18.5%
5.1%
9.4%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
LiveChat
Small-Business
46.3%
Mid-Market
35.2%
Enterprise
18.5%
Olark
Small-Business
48.7%
Mid-Market
46.2%
Enterprise
5.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
9.2%
Computer Software
22.3%
Information Technology and Services
14.3%
 
Sporting Goods
11.1%
Information Technology and Services
8.2%
Internet
12.8%
Computer Software
14.3%
 
Insurance
11.1%
Retail
5.0%
Retail
6.2%
Financial Services
5.2%
 
Accounting
11.1%
Internet
4.6%
Education Management
5.0%
Telecommunications
4.5%
 
Retail
5.6%
Telecommunications
3.6%
Marketing and Advertising
3.3%
Insurance
4.5%
 
Other
27.8%
Other
69.4%
Other
50.4%
Other
57.1%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
LiveChat
Computer Software
9.2%
Information Technology and Services
8.2%
Retail
5.0%
Internet
4.6%
Telecommunications
3.6%
Other
69.4%
Olark
Computer Software
22.3%
Internet
12.8%
Retail
6.2%
Education Management
5.0%
Marketing and Advertising
3.3%
Other
50.4%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

G2 User

The product feels old. Feels like you need to do a lot of manual work, the integration to other systems is lacking, the backend UI feels outdated.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
G2 User

The product feels old. Feels like you need to do a lot of manual work, the integration to other systems is lacking, the backend UI feels outdated.

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos providedNo videos provided
Bold360
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Olark
No videos provided
SnapEngage
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
Olark
No downloads provided
SnapEngage
No downloads provided
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