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Compare Bold360, LiveAgent, and Zoho Desk

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
All-inclusive
$39/month
User Seat
FREE
$0
/agent/month
 
Plus
Request a Quote
Annual concurrent licenses
Ticket+Chat
$29/month
User Seat
PROFESSIONAL
$12
/agent/month
 
Ticket
$9/month
User Seat
ENTERPRISE
$25
/agent/month
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.8
8.7
Ease of Use
Ease of Use
6.0
9.0
8.5
Ease of Setup
Ease of Setup
6.7
8.7
8.2
Ease of Admin
Ease of Admin
5.8
8.9
8.4
Quality of Support
Quality of Support
6.5
9.1
8.2
Ease of Doing Business With
Ease of Doing Business With
6.7
9.1
8.5
Product Direction (% positive)
Product Direction (% positive)
4.2
9.0
8.7
Meets Requirements
Bold360
6.9
LiveAgent
8.8
Zoho Desk
8.7
Ease of Use
Bold360
6.0
LiveAgent
9.0
Zoho Desk
8.5
Ease of Setup
Bold360
6.7
LiveAgent
8.7
Zoho Desk
8.2
Ease of Admin
Bold360
5.8
LiveAgent
8.9
Zoho Desk
8.4
Quality of Support
Bold360
6.5
LiveAgent
9.1
Zoho Desk
8.2
Ease of Doing Business With
Bold360
6.7
LiveAgent
9.1
Zoho Desk
8.5
Product Direction (% positive)
Bold360
4.2
LiveAgent
9.0
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
LiveAgent
9.1
Zoho Desk
8.7
Searchable Articles
Bold360
Not enough data available
LiveAgent
9.0
Zoho Desk
8.6
Community Forums
Bold360
Not enough data available
LiveAgent
9.0
Zoho Desk
8.3
Interactive FAQs & Forums
Bold360
Not enough data available
LiveAgent
8.9
Zoho Desk
8.4
Communication
Pop-up Chat
Bold360
Not enough data available
LiveAgent
9.4
Zoho Desk
9.0
Notifications
Bold360
Not enough data available
LiveAgent
9.0
Zoho Desk
9.0
Targeted Emails
Bold360
Not enough data available
LiveAgent
9.0
Zoho Desk
8.9
In-App Messaging
Bold360
Not enough data available
LiveAgent
9.0
Zoho Desk
8.9
Process
Mentions
Bold360
Not enough data available
LiveAgent
Not enough data available
Zoho Desk
8.9
Tickets
Bold360
Not enough data available
LiveAgent
9.4
Zoho Desk
9.1
Macros
Bold360
Not enough data available
LiveAgent
9.1
Zoho Desk
8.5
Collaboration
Bold360
Not enough data available
LiveAgent
9.3
Zoho Desk
8.8
Interaction
Web Portals
Bold360
Not enough data available
LiveAgent
9.0
Zoho Desk
8.5
Forum to Reponse
Bold360
Not enough data available
LiveAgent
9.1
Zoho Desk
8.5
Tickets and Tagging
Bold360
Not enough data available
LiveAgent
9.3
Zoho Desk
8.8
Live Chat
Bold360
Not enough data available
LiveAgent
9.4
Zoho Desk
8.6
Internal Use
Customization
Bold360
Not enough data available
LiveAgent
8.5
Zoho Desk
8.3
Conversation Archiving
Bold360
Not enough data available
LiveAgent
9.2
Zoho Desk
9.0
Lead Development
Bold360
Not enough data available
LiveAgent
Not enough data available
Zoho Desk
9.0
Knowledge Base
Bold360
Not enough data available
LiveAgent
8.9
Zoho Desk
8.8
Team Inbox
Bold360
Not enough data available
LiveAgent
9.1
Zoho Desk
8.8
Customer Profiles
Bold360
Not enough data available
LiveAgent
8.9
Zoho Desk
8.8
Channels
Phone
Bold360
Not enough data available
LiveAgent
9.4
Zoho Desk
8.7
Text
Bold360
Not enough data available
LiveAgent
Not enough data available
Zoho Desk
9.0
Email
Bold360
Not enough data available
LiveAgent
9.4
Zoho Desk
9.2
Social
Bold360
Not enough data available
LiveAgent
9.2
Zoho Desk
8.7
Live Chat
Bold360
Not enough data available
LiveAgent
9.5
Zoho Desk
8.9
Insight
Surveys
Bold360
Not enough data available
LiveAgent
9.0
Zoho Desk
8.9
Reporting
Bold360
Not enough data available
LiveAgent
9.1
Zoho Desk
9.0
Visitor Activity
Bold360
Not enough data available
LiveAgent
9.2
Zoho Desk
8.9
Help Desk
Bold360
Not enough data available
LiveAgent
9.4
Zoho Desk
9.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
62.6%
71.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
24.3%
23.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
13.1%
5.6%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%
Zoho Desk
Small-Business
71.3%
Mid-Market
23.0%
Enterprise
5.6%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
12.6%
Information Technology and Services
24.0%
 
Sporting Goods
11.1%
Computer Software
7.4%
Computer Software
10.5%
 
Insurance
11.1%
Internet
5.6%
Telecommunications
4.0%
 
Accounting
11.1%
Retail
4.5%
Marketing and Advertising
4.0%
 
Retail
5.6%
Marketing and Advertising
4.2%
Internet
3.8%
 
Other
27.8%
Other
65.8%
Other
53.8%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.5%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.8%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 User

Haven't used it enough to identify what I actively dislike.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Haven't used it enough to identify what I actively dislike.

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Bold360
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Zoho Desk

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
LiveAgent
Zoho Desk
No downloads provided
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