Compare Bold360 vs LiveAgent

See this
comparison of Bold360 vs. LiveAgent
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. LiveAgent rates 4.5/5 stars with 1,002 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
All-inclusive
$39/month
User Seat
 
Plus
Request a Quote
Annual concurrent licenses
Ticket+Chat
$29/month
User Seat
 
Ticket
$15/month
User Seat
 
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.8
Ease of Use
Ease of Use
6.0
9.0
Ease of Setup
Ease of Setup
6.7
8.7
Ease of Admin
Ease of Admin
5.8
8.9
Quality of Support
Quality of Support
6.5
9.1
Ease of Doing Business With
Ease of Doing Business With
6.7
9.1
Product Direction (% positive)
Product Direction (% positive)
4.2
9.0
Meets Requirements
Bold360
6.9
LiveAgent
8.8
Ease of Use
Bold360
6.0
LiveAgent
9.0
Ease of Setup
Bold360
6.7
LiveAgent
8.7
Ease of Admin
Bold360
5.8
LiveAgent
8.9
Quality of Support
Bold360
6.5
LiveAgent
9.1
Ease of Doing Business With
Bold360
6.7
LiveAgent
9.1
Product Direction (% positive)
Bold360
4.2
LiveAgent
9.0

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
LiveAgent
9.1
Searchable Articles
Bold360
Not enough data available
LiveAgent
9.0
Community Forums
Bold360
Not enough data available
LiveAgent
8.9
Interactive FAQs & Forums
Bold360
Not enough data available
LiveAgent
8.9
Communication
Pop-up Chat
Bold360
Not enough data available
LiveAgent
9.4
Notifications
Bold360
Not enough data available
LiveAgent
9.1
Targeted Emails
Bold360
Not enough data available
LiveAgent
9.0
In-App Messaging
Bold360
Not enough data available
LiveAgent
9.0
Process
Mentions
Bold360
Not enough data available
LiveAgent
Not enough data available
Tickets
Bold360
Not enough data available
LiveAgent
9.4
Macros
Bold360
Not enough data available
LiveAgent
9.1
Collaboration
Bold360
Not enough data available
LiveAgent
9.3
Interaction
Web Portals
Bold360
Not enough data available
LiveAgent
9.0
Forum to Reponse
Bold360
Not enough data available
LiveAgent
9.1
Tickets and Tagging
Bold360
Not enough data available
LiveAgent
9.2
Live Chat
Bold360
Not enough data available
LiveAgent
9.4
Internal Use
Customization
Bold360
Not enough data available
LiveAgent
8.5
Conversation Archiving
Bold360
Not enough data available
LiveAgent
9.1
Lead Development
Bold360
Not enough data available
LiveAgent
Not enough data available
Knowledge Base
Bold360
Not enough data available
LiveAgent
8.9
Team Inbox
Bold360
Not enough data available
LiveAgent
9.1
Customer Profiles
Bold360
Not enough data available
LiveAgent
8.9
Channels
Email
Bold360
Not enough data available
LiveAgent
9.4
Social
Bold360
Not enough data available
LiveAgent
9.2
Live Chat
Bold360
Not enough data available
LiveAgent
9.5
Phone
Bold360
Not enough data available
LiveAgent
9.4
Text
Bold360
Not enough data available
LiveAgent
Not enough data available
Insight
Surveys
Bold360
Not enough data available
LiveAgent
9.1
Reporting
Bold360
Not enough data available
LiveAgent
9.1
Visitor Activity
Bold360
Not enough data available
LiveAgent
9.2
Help Desk
Bold360
Not enough data available
LiveAgent
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
61.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
24.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
13.4%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
LiveAgent
Small-Business
61.8%
Mid-Market
24.9%
Enterprise
13.4%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
12.8%
 
Insurance
13.3%
Computer Software
7.2%
 
Sporting Goods
6.7%
Internet
5.8%
 
Retail
6.7%
Retail
4.9%
 
Marketing and Advertising
6.7%
Marketing and Advertising
3.9%
 
Other
33.3%
Other
65.5%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.2%
Internet
5.8%
Retail
4.9%
Marketing and Advertising
3.9%
Other
65.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 User in Information Technology and Services

It clogged up our network and this is after TS it for months. We're looking into another chat software

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Information Technology and Services

It clogged up our network and this is after TS it for months. We're looking into another chat software

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Bold360
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads provided
Bold360
No downloads provided
LiveAgent
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