Compare Bold360 vs KnowledgeOwl

See this
comparison of Bold360 vs. KnowledgeOwl
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. KnowledgeOwl rates 4.5/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
KnowledgeOwl Subscription
$49
month
 
Plus
Request a Quote
Annual concurrent licenses
Additional Knowledge Bases
$30
month
 
Additional Users
$20
month
 
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
9.0
Ease of Use
Ease of Use
6.0
9.0
Ease of Setup
Ease of Setup
6.7
8.9
Ease of Admin
Ease of Admin
5.8
8.9
Quality of Support
Quality of Support
6.5
9.6
Ease of Doing Business With
Ease of Doing Business With
6.7
9.6
Product Direction (% positive)
Product Direction (% positive)
4.2
9.3
Meets Requirements
Bold360
6.9
KnowledgeOwl
9.0
Ease of Use
Bold360
6.0
KnowledgeOwl
9.0
Ease of Setup
Bold360
6.7
KnowledgeOwl
8.9
Ease of Admin
Bold360
5.8
KnowledgeOwl
8.9
Quality of Support
Bold360
6.5
KnowledgeOwl
9.6
Ease of Doing Business With
Bold360
6.7
KnowledgeOwl
9.6
Product Direction (% positive)
Bold360
4.2
KnowledgeOwl
9.3

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
KnowledgeOwl
9.0
Searchable Articles
Bold360
Not enough data available
KnowledgeOwl
8.7
Community Forums
Bold360
Not enough data available
KnowledgeOwl
Not enough data available
Interactive FAQs & Forums
Bold360
Not enough data available
KnowledgeOwl
Not enough data available
Interaction
Web Portals
Bold360
Not enough data available
KnowledgeOwl
Not enough data available
Forum to Reponse
Bold360
Not enough data available
KnowledgeOwl
Not enough data available
Tickets and Tagging
Bold360
Not enough data available
KnowledgeOwl
Not enough data available
Live Chat
Bold360
Not enough data available
KnowledgeOwl
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
30.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
43.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
26.1%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
22.2%
 
Sporting Goods
11.1%
Internet
8.3%
 
Insurance
11.1%
Information Technology and Services
8.3%
 
Accounting
11.1%
Education Management
8.3%
 
Retail
5.6%
Non-Profit Organization Management
6.9%
 
Other
27.8%
Other
45.8%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kevin V.
Administrator in Computer Software

Quite simply, the service and responsiveness and "personal attention" I received from the team in the beginning (when it was still gizmo). I have used the site very little over the last year (other members of my team have taken over responsibility)

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

KnowledgeOwl
Most Helpful Favorable Review
Kevin V.
Administrator in Computer Software

Quite simply, the service and responsiveness and "personal attention" I received from the team in the beginning (when it was still gizmo). I have used the site very little over the last year (other members of my team have taken over responsibility)

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
KnowledgeOwl
No downloads provided
Ask Bold360 a QuestionContact Bold360Ask KnowledgeOwl a QuestionContact KnowledgeOwl