Compare Bold360, Kayako, and TeamSupport

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Inbox
$15
/agent/month
Support Desk
$50
/ agent / month billed annually
 
Plus
Request a Quote
Annual concurrent licenses
Growth
$30
/agent/month
Enterprise
$65
/ agent / month billed annually
 
Scale
$60
/agent/month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.1
8.6
Ease of Use
Ease of Use
6.0
8.4
8.7
Ease of Setup
Ease of Setup
6.7
8.0
8.3
Ease of Admin
Ease of Admin
5.8
8.1
8.7
Quality of Support
Quality of Support
6.5
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
4.2
7.2
9.0
Meets Requirements
Bold360
6.9
Kayako
8.1
TeamSupport
8.6
Ease of Use
Bold360
6.0
Kayako
8.4
TeamSupport
8.7
Ease of Setup
Bold360
6.7
Kayako
8.0
TeamSupport
8.3
Ease of Admin
Bold360
5.8
Kayako
8.1
TeamSupport
8.7
Quality of Support
Bold360
6.5
Kayako
8.2
TeamSupport
8.8
Ease of Doing Business With
Bold360
6.7
Kayako
8.4
TeamSupport
9.2
Product Direction (% positive)
Bold360
4.2
Kayako
7.2
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Kayako
8.7
TeamSupport
8.3
Searchable Articles
Bold360
Not enough data available
Kayako
9.1
TeamSupport
8.3
Community Forums
Bold360
Not enough data available
Kayako
8.4
TeamSupport
8.0
Interactive FAQs & Forums
Bold360
Not enough data available
Kayako
8.8
TeamSupport
8.4
Interaction
Web Portals
Bold360
Not enough data available
Kayako
8.9
TeamSupport
8.7
Forum to Reponse
Bold360
Not enough data available
Kayako
8.3
TeamSupport
8.5
Tickets and Tagging
Bold360
Not enough data available
Kayako
9.1
TeamSupport
8.8
Live Chat
Bold360
Not enough data available
Kayako
8.9
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
54.9%
40.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
34.6%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
10.4%
12.2%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Kayako
Small-Business
54.9%
Mid-Market
34.6%
Enterprise
10.4%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
27.4%
Computer Software
27.8%
 
Insurance
13.3%
Computer Software
15.6%
Information Technology and Services
21.0%
 
Sporting Goods
6.7%
Telecommunications
5.9%
Internet
4.8%
 
Retail
6.7%
Internet
4.8%
Financial Services
4.4%
 
Marketing and Advertising
6.7%
Marketing and Advertising
3.2%
Hospitality
3.9%
 
Other
33.3%
Other
43.0%
Other
38.2%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%
Kayako
Information Technology and Services
27.4%
Computer Software
15.6%
Telecommunications
5.9%
Internet
4.8%
Marketing and Advertising
3.2%
Other
43.0%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Bold360
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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