Compare Bold360, Kayako, and Help Scout

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Inbox
$15
/agent/month
Standard
$15
user/month
 
Plus
Request a Quote
Annual concurrent licenses
Growth
$30
/agent/month
Plus
$27
user/month
 
Scale
$60
/agent/month
Basic
$8
user/month
 
Free Trial
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Help Scout
Standard
$15user/month
Plus
$27user/month
Basic
$8user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.1
8.5
Ease of Use
Ease of Use
6.0
8.4
9.2
Ease of Setup
Ease of Setup
6.7
8.0
8.8
Ease of Admin
Ease of Admin
5.8
8.1
8.8
Quality of Support
Quality of Support
6.5
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
9.0
Product Direction (% positive)
Product Direction (% positive)
4.2
7.2
7.9
Meets Requirements
Bold360
6.9
Kayako
8.1
Help Scout
8.5
Ease of Use
Bold360
6.0
Kayako
8.4
Help Scout
9.2
Ease of Setup
Bold360
6.7
Kayako
8.0
Help Scout
8.8
Ease of Admin
Bold360
5.8
Kayako
8.1
Help Scout
8.8
Quality of Support
Bold360
6.5
Kayako
8.2
Help Scout
8.8
Ease of Doing Business With
Bold360
6.7
Kayako
8.4
Help Scout
9.0
Product Direction (% positive)
Bold360
4.2
Kayako
7.2
Help Scout
7.9

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Kayako
8.7
Help Scout
8.8
Searchable Articles
Bold360
Not enough data available
Kayako
9.1
Help Scout
8.0
Community Forums
Bold360
Not enough data available
Kayako
8.4
Help Scout
8.4
Interactive FAQs & Forums
Bold360
Not enough data available
Kayako
8.8
Help Scout
8.1
Interaction
Web Portals
Bold360
Not enough data available
Kayako
8.9
Help Scout
8.9
Forum to Reponse
Bold360
Not enough data available
Kayako
8.3
Help Scout
8.3
Tickets and Tagging
Bold360
Not enough data available
Kayako
9.1
Help Scout
8.8
Live Chat
Bold360
Not enough data available
Kayako
8.9
Help Scout
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
54.9%
54.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
34.6%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
10.4%
6.0%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Kayako
Small-Business
54.9%
Mid-Market
34.6%
Enterprise
10.4%
Help Scout
Small-Business
54.0%
Mid-Market
40.0%
Enterprise
6.0%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
27.4%
Computer Software
20.0%
 
Insurance
13.3%
Computer Software
15.6%
Internet
16.8%
 
Sporting Goods
6.7%
Telecommunications
5.9%
Information Technology and Services
8.4%
 
Retail
6.7%
Internet
4.8%
Real Estate
5.8%
 
Marketing and Advertising
6.7%
Marketing and Advertising
3.2%
Marketing and Advertising
5.2%
 
Other
33.3%
Other
43.0%
Other
43.9%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%
Kayako
Information Technology and Services
27.4%
Computer Software
15.6%
Telecommunications
5.9%
Internet
4.8%
Marketing and Advertising
3.2%
Other
43.0%
Help Scout
Computer Software
20.0%
Internet
16.8%
Information Technology and Services
8.4%
Real Estate
5.8%
Marketing and Advertising
5.2%
Other
43.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Bold360
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
Help Scout
No downloads provided
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