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Compare Bold360, Kayako, HappyFox, and TeamSupport

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Inbox
$15
/agent/month
Mighty
$29
per staff / month
Support Desk
$50
/ agent / month billed annually
 
Plus
Request a Quote
Annual concurrent licenses
Growth
$30
/agent/month
Enterprise
$69
per staff / month
Enterprise
$65
/ agent / month billed annually
 
Scale
$60
/agent/month
Fantastic
$49
per staff / month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.1
8.9
8.6
Ease of Use
Ease of Use
6.0
8.4
9.3
8.6
Ease of Setup
Ease of Setup
6.7
8.0
8.9
8.3
Ease of Admin
Ease of Admin
5.8
8.1
9.1
8.7
Quality of Support
Quality of Support
6.5
8.2
9.2
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
9.3
9.2
Product Direction (% positive)
Product Direction (% positive)
4.2
7.0
9.3
9.0
Meets Requirements
Bold360
6.9
Kayako
8.1
HappyFox
8.9
TeamSupport
8.6
Ease of Use
Bold360
6.0
Kayako
8.4
HappyFox
9.3
TeamSupport
8.6
Ease of Setup
Bold360
6.7
Kayako
8.0
HappyFox
8.9
TeamSupport
8.3
Ease of Admin
Bold360
5.8
Kayako
8.1
HappyFox
9.1
TeamSupport
8.7
Quality of Support
Bold360
6.5
Kayako
8.2
HappyFox
9.2
TeamSupport
8.8
Ease of Doing Business With
Bold360
6.7
Kayako
8.4
HappyFox
9.3
TeamSupport
9.2
Product Direction (% positive)
Bold360
4.2
Kayako
7.0
HappyFox
9.3
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Kayako
8.9
HappyFox
8.5
TeamSupport
8.3
Searchable Articles
Bold360
Not enough data available
Kayako
9.2
HappyFox
8.8
TeamSupport
8.3
Community Forums
Bold360
Not enough data available
Kayako
8.6
HappyFox
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
Bold360
Not enough data available
Kayako
8.5
HappyFox
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Bold360
Not enough data available
Kayako
9.0
HappyFox
7.2
TeamSupport
8.7
Forum to Reponse
Bold360
Not enough data available
Kayako
8.0
HappyFox
8.1
TeamSupport
8.4
Tickets and Tagging
Bold360
Not enough data available
Kayako
9.3
HappyFox
9.3
TeamSupport
8.8
Live Chat
Bold360
Not enough data available
Kayako
8.9
HappyFox
8.1
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
56.5%
46.4%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
35.7%
38.1%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
7.7%
15.5%
11.8%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Kayako
Small-Business
56.5%
Mid-Market
35.7%
Enterprise
7.7%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
23.4%
Information Technology and Services
14.1%
Computer Software
26.7%
 
Sporting Goods
11.1%
Computer Software
17.7%
Computer Software
12.2%
Information Technology and Services
21.0%
 
Insurance
11.1%
Telecommunications
7.2%
Higher Education
6.4%
Internet
5.7%
 
Accounting
11.1%
Internet
5.3%
Real Estate
3.8%
Financial Services
4.4%
 
Retail
5.6%
Marketing and Advertising
3.8%
Education Management
3.8%
Hospitality
3.7%
 
Other
27.8%
Other
42.6%
Other
59.6%
Other
38.5%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Kayako
Information Technology and Services
23.4%
Computer Software
17.7%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Bold360
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

HappyFox
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Bold360 a QuestionContact Bold360Ask Kayako a QuestionContact KayakoAsk HappyFox a QuestionContact HappyFox
 
Bold360
Bold360
Kayako
Kayako
Optimized for quick response
HappyFox
HappyFox
Optimized for quick response
TeamSupport
TeamSupport