Compare Bold360, Kayako, HappyFox, and Freshdesk

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Inbox
$15
/agent/month
Mighty
$29
per staff / month
Sprout
Free
for UNLIMITED agents
 
Plus
Request a Quote
Annual concurrent licenses
Growth
$30
/agent/month
Enterprise
$69
per staff / month
Blossom
$19
/ agent / month billed annually
 
Scale
$60
/agent/month
Fantastic
$49
per staff / month
Garden
$35
/ agent / month billed annually
 
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.1
8.9
8.5
Ease of Use
Ease of Use
6.0
8.4
9.3
8.8
Ease of Setup
Ease of Setup
6.7
8.0
8.9
8.6
Ease of Admin
Ease of Admin
5.8
8.1
9.1
8.7
Quality of Support
Quality of Support
6.5
8.2
9.2
8.9
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
4.2
7.3
9.2
8.7
Meets Requirements
Bold360
6.9
Kayako
8.1
HappyFox
8.9
Freshdesk
8.5
Ease of Use
Bold360
6.0
Kayako
8.4
HappyFox
9.3
Freshdesk
8.8
Ease of Setup
Bold360
6.7
Kayako
8.0
HappyFox
8.9
Freshdesk
8.6
Ease of Admin
Bold360
5.8
Kayako
8.1
HappyFox
9.1
Freshdesk
8.7
Quality of Support
Bold360
6.5
Kayako
8.2
HappyFox
9.2
Freshdesk
8.9
Ease of Doing Business With
Bold360
6.7
Kayako
8.4
HappyFox
9.3
Freshdesk
8.8
Product Direction (% positive)
Bold360
4.2
Kayako
7.3
HappyFox
9.2
Freshdesk
8.7

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Kayako
8.6
HappyFox
8.5
Freshdesk
8.7
Searchable Articles
Bold360
Not enough data available
Kayako
9.0
HappyFox
8.8
Freshdesk
8.6
Community Forums
Bold360
Not enough data available
Kayako
8.5
HappyFox
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Bold360
Not enough data available
Kayako
8.8
HappyFox
Not enough data available
Freshdesk
8.5
Communication
Pop-up Chat
Bold360
Not enough data available
Kayako
8.5
HappyFox
8.7
Freshdesk
9.0
Notifications
Bold360
Not enough data available
Kayako
8.5
HappyFox
9.0
Freshdesk
8.8
Targeted Emails
Bold360
Not enough data available
Kayako
8.2
HappyFox
7.3
Freshdesk
8.9
In-App Messaging
Bold360
Not enough data available
Kayako
8.6
HappyFox
9.2
Freshdesk
Not enough data available
Interaction
Web Portals
Bold360
Not enough data available
Kayako
8.8
HappyFox
7.4
Freshdesk
7.2
Forum to Reponse
Bold360
Not enough data available
Kayako
8.3
HappyFox
8.1
Freshdesk
8.5
Tickets and Tagging
Bold360
Not enough data available
Kayako
9.0
HappyFox
9.3
Freshdesk
8.8
Live Chat
Bold360
Not enough data available
Kayako
8.9
HappyFox
8.1
Freshdesk
8.8
Internal Use
Customization
Bold360
Not enough data available
Kayako
7.9
HappyFox
8.3
Freshdesk
8.0
Conversation Archiving
Bold360
Not enough data available
Kayako
8.7
HappyFox
7.6
Freshdesk
Not enough data available
Lead Development
Bold360
Not enough data available
Kayako
8.2
HappyFox
8.3
Freshdesk
Not enough data available
Knowledge Base
Bold360
Not enough data available
Kayako
8.4
HappyFox
8.0
Freshdesk
8.9
Team Inbox
Bold360
Not enough data available
Kayako
8.5
HappyFox
8.3
Freshdesk
8.8
Customer Profiles
Bold360
Not enough data available
Kayako
8.3
HappyFox
8.3
Freshdesk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
54.8%
46.0%
52.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
34.4%
39.0%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
10.8%
15.0%
11.4%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Kayako
Small-Business
54.8%
Mid-Market
34.4%
Enterprise
10.8%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%
Freshdesk
Small-Business
52.4%
Mid-Market
36.2%
Enterprise
11.4%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
27.4%
Information Technology and Services
14.7%
Information Technology and Services
19.6%
 
Insurance
13.3%
Computer Software
15.8%
Computer Software
11.0%
Computer Software
13.4%
 
Sporting Goods
6.7%
Telecommunications
5.8%
Higher Education
5.5%
Internet
5.6%
 
Retail
6.7%
Internet
4.7%
Real Estate
3.7%
Education Management
3.9%
 
Marketing and Advertising
6.7%
Marketing and Advertising
3.7%
Internet
3.7%
Marketing and Advertising
3.2%
 
Other
33.3%
Other
42.6%
Other
61.5%
Other
54.3%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%
Kayako
Information Technology and Services
27.4%
Computer Software
15.8%
Telecommunications
5.8%
Internet
4.7%
Marketing and Advertising
3.7%
Other
42.6%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%
Freshdesk
Information Technology and Services
19.6%
Computer Software
13.4%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Consultant in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Bold360
Most Helpful Favorable Review
User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Consultant in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos providedNo videos provided
Bold360
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

HappyFox
No videos provided
Freshdesk
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
HappyFox
No downloads provided
Freshdesk
No downloads provided
Ask Bold360 a QuestionContact Bold360Ask Kayako a QuestionContact KayakoAsk HappyFox a QuestionContact HappyFoxRequest More InformationRequest More Information
 
Bold360
Bold360
Kayako
Kayako
Optimized for quick response
HappyFox
HappyFox
Optimized for quick response
Freshdesk
Freshdesk