Compare Bold360, Kayako, and HappyFox

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Inbox
$15
/agent/month
Mighty
$29
per staff / month
 
Plus
Request a Quote
Annual concurrent licenses
Growth
$30
/agent/month
Fantastic
$49
per staff / month
 
Scale
$60
/agent/month
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.1
8.9
Ease of Use
Ease of Use
6.0
8.4
9.3
Ease of Setup
Ease of Setup
6.7
8.0
8.9
Ease of Admin
Ease of Admin
5.8
8.1
9.1
Quality of Support
Quality of Support
6.5
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
4.2
7.2
9.2
Meets Requirements
Bold360
6.9
Kayako
8.1
HappyFox
8.9
Ease of Use
Bold360
6.0
Kayako
8.4
HappyFox
9.3
Ease of Setup
Bold360
6.7
Kayako
8.0
HappyFox
8.9
Ease of Admin
Bold360
5.8
Kayako
8.1
HappyFox
9.1
Quality of Support
Bold360
6.5
Kayako
8.2
HappyFox
9.2
Ease of Doing Business With
Bold360
6.7
Kayako
8.4
HappyFox
9.3
Product Direction (% positive)
Bold360
4.2
Kayako
7.2
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Kayako
8.6
HappyFox
8.5
Searchable Articles
Bold360
Not enough data available
Kayako
9.0
HappyFox
8.8
Community Forums
Bold360
Not enough data available
Kayako
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
Bold360
Not enough data available
Kayako
8.7
HappyFox
Not enough data available
Communication
Pop-up Chat
Bold360
Not enough data available
Kayako
8.5
HappyFox
8.7
Notifications
Bold360
Not enough data available
Kayako
8.5
HappyFox
9.0
Targeted Emails
Bold360
Not enough data available
Kayako
8.2
HappyFox
7.3
In-App Messaging
Bold360
Not enough data available
Kayako
8.5
HappyFox
9.2
Interaction
Web Portals
Bold360
Not enough data available
Kayako
8.8
HappyFox
7.4
Forum to Reponse
Bold360
Not enough data available
Kayako
8.2
HappyFox
8.1
Tickets and Tagging
Bold360
Not enough data available
Kayako
9.0
HappyFox
9.3
Live Chat
Bold360
Not enough data available
Kayako
8.8
HappyFox
8.1
Internal Use
Customization
Bold360
Not enough data available
Kayako
7.9
HappyFox
8.3
Conversation Archiving
Bold360
Not enough data available
Kayako
8.6
HappyFox
7.6
Lead Development
Bold360
Not enough data available
Kayako
8.1
HappyFox
8.3
Knowledge Base
Bold360
Not enough data available
Kayako
8.4
HappyFox
8.0
Team Inbox
Bold360
Not enough data available
Kayako
8.5
HappyFox
8.3
Customer Profiles
Bold360
Not enough data available
Kayako
8.3
HappyFox
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
54.6%
46.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
35.0%
39.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
10.4%
15.0%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Kayako
Small-Business
54.6%
Mid-Market
35.0%
Enterprise
10.4%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
27.8%
Information Technology and Services
14.7%
 
Insurance
13.3%
Computer Software
15.5%
Computer Software
11.0%
 
Sporting Goods
6.7%
Telecommunications
5.9%
Higher Education
5.5%
 
Retail
6.7%
Internet
4.8%
Real Estate
3.7%
 
Marketing and Advertising
6.7%
Marketing and Advertising
3.2%
Internet
3.7%
 
Other
33.3%
Other
42.8%
Other
61.5%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%
Kayako
Information Technology and Services
27.8%
Computer Software
15.5%
Telecommunications
5.9%
Internet
4.8%
Marketing and Advertising
3.2%
Other
42.8%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Bold360
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

HappyFox
No videos provided

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
HappyFox
No downloads provided
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