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Compare Bold360 vs Kayako
See this
comparison of Bold360 vs. Kayako
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. Kayako rates 4.1/5 stars with 173 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Inbox
$15
/agent/month
 
Plus
Request a Quote
Annual concurrent licenses
Growth
$30
/agent/month
 
Scale
$60
/agent/month
 
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.1
Ease of Use
Ease of Use
6.0
8.4
Ease of Setup
Ease of Setup
6.7
8.0
Ease of Admin
Ease of Admin
5.8
8.1
Quality of Support
Quality of Support
6.5
8.2
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
Product Direction (% positive)
Product Direction (% positive)
4.2
7.1
Meets Requirements
Bold360
6.9
Kayako
8.1
Ease of Use
Bold360
6.0
Kayako
8.4
Ease of Setup
Bold360
6.7
Kayako
8.0
Ease of Admin
Bold360
5.8
Kayako
8.1
Quality of Support
Bold360
6.5
Kayako
8.2
Ease of Doing Business With
Bold360
6.7
Kayako
8.4
Product Direction (% positive)
Bold360
4.2
Kayako
7.1

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Kayako
9.0
Searchable Articles
Bold360
Not enough data available
Kayako
9.2
Community Forums
Bold360
Not enough data available
Kayako
8.7
Interactive FAQs & Forums
Bold360
Not enough data available
Kayako
8.6
Communication
Pop-up Chat
Bold360
Not enough data available
Kayako
8.9
Notifications
Bold360
Not enough data available
Kayako
8.6
Targeted Emails
Bold360
Not enough data available
Kayako
8.4
In-App Messaging
Bold360
Not enough data available
Kayako
9.0
Interaction
Web Portals
Bold360
Not enough data available
Kayako
9.1
Forum to Reponse
Bold360
Not enough data available
Kayako
8.2
Tickets and Tagging
Bold360
Not enough data available
Kayako
9.3
Live Chat
Bold360
Not enough data available
Kayako
8.9
Internal Use
Customization
Bold360
Not enough data available
Kayako
7.8
Conversation Archiving
Bold360
Not enough data available
Kayako
8.9
Lead Development
Bold360
Not enough data available
Kayako
8.1
Knowledge Base
Bold360
Not enough data available
Kayako
8.7
Team Inbox
Bold360
Not enough data available
Kayako
8.7
Customer Profiles
Bold360
Not enough data available
Kayako
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
56.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
7.7%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Kayako
Small-Business
56.2%
Mid-Market
36.1%
Enterprise
7.7%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
23.8%
 
Sporting Goods
11.1%
Computer Software
17.6%
 
Insurance
11.1%
Telecommunications
7.1%
 
Accounting
11.1%
Internet
5.2%
 
Retail
5.6%
Marketing and Advertising
3.8%
 
Other
27.8%
Other
42.4%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Kayako
Information Technology and Services
23.8%
Computer Software
17.6%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Bold360
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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