Bold360 vs Kana | G2

Compare Bold360 vs KANA Enterprise

See this
comparison of Bold360 vs. KANA Enterprise
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
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Annual concurrent licenses
‐
 
Plus
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Annual concurrent licenses
‐
 
Free Trial
Free Trial Unavailable
Bold776
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
KANA Enterprise
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
1.0
5.7
Ease of Use
Ease of Use
5.0
7.6
Ease of Setup
Ease of Setup
6.2
0.4
Ease of Admin
Ease of Admin
7.8
3.8
Quality of Support
Quality of Support
8.7
1.7
Ease of Doing Business With
Ease of Doing Business With
1.1
3.7
Product Direction (% positive)
Product Direction (% positive)
4.5
3.6
Meets Requirements
Bold343
0.3
KANA Enterprise
5.4
Ease of Use
Bold814
5.3
KANA Enterprise
0.4
Ease of Setup
Bold455
6.5
KANA Enterprise
8.8
Ease of Admin
Bold654
7.2
KANA Enterprise
2.3
Quality of Support
Bold125
3.1
KANA Enterprise
1.4
Ease of Doing Business With
Bold034
7.7
KANA Enterprise
2.0
Product Direction (% positive)
Bold313
3.4
KANA Enterprise
2.8

Features

Knowledge Share
Knowledge Base
Bold523
Not enough data available
KANA Enterprise
Not enough data available
Searchable Articles
Bold848
Not enough data available
KANA Enterprise
Not enough data available
Community Forums
Bold447
Not enough data available
KANA Enterprise
Not enough data available
Interactive FAQs & Forums
Bold501
Not enough data available
KANA Enterprise
Not enough data available
Communication
Pop-up Chat
Bold747
Not enough data available
KANA Enterprise
Not enough data available
Notifications
Bold223
Not enough data available
KANA Enterprise
Not enough data available
Targeted Emails
Bold666
Not enough data available
KANA Enterprise
Not enough data available
In-App Messaging
Bold054
Not enough data available
KANA Enterprise
Not enough data available
Process
Mentions
Bold535
Not enough data available
KANA Enterprise
Not enough data available
Tickets
Bold158
Not enough data available
KANA Enterprise
Not enough data available
Macros
Bold185
Not enough data available
KANA Enterprise
Not enough data available
Collaboration
Bold456
Not enough data available
KANA Enterprise
Not enough data available
Interaction
Web Portals
Bold213
Not enough data available
KANA Enterprise
Not enough data available
Forum to Reponse
Bold782
Not enough data available
KANA Enterprise
Not enough data available
Tickets and Tagging
Bold103
Not enough data available
KANA Enterprise
Not enough data available
Live Chat
Bold052
Not enough data available
KANA Enterprise
Not enough data available
Internal Use
Customization
Bold766
Not enough data available
KANA Enterprise
Not enough data available
Conversation Archiving
Bold674
Not enough data available
KANA Enterprise
Not enough data available
Lead Development
Bold662
Not enough data available
KANA Enterprise
Not enough data available
Knowledge Base
Bold630
Not enough data available
KANA Enterprise
Not enough data available
Team Inbox
Bold312
Not enough data available
KANA Enterprise
Not enough data available
Customer Profiles
Bold873
Not enough data available
KANA Enterprise
Not enough data available
Channels
Email
Bold360
Not enough data available
KANA Enterprise
Not enough data available
Social
Bold164
Not enough data available
KANA Enterprise
Not enough data available
Live Chat
Bold852
Not enough data available
KANA Enterprise
Not enough data available
Phone
Bold465
Not enough data available
KANA Enterprise
Not enough data available
Text
Bold384
Not enough data available
KANA Enterprise
Not enough data available
Insight
Surveys
Bold208
Not enough data available
KANA Enterprise
Not enough data available
Reporting
Bold887
Not enough data available
KANA Enterprise
Not enough data available
Visitor Activity
Bold883
Not enough data available
KANA Enterprise
Not enough data available
Help Desk
Bold112
Not enough data available
KANA Enterprise
Not enough data available

Reviewers' Company Size

Small-Business (20 or fewer emp.)
Small-Business
(77 or fewer emp.)
43.4%
3%
Mid-Market (00-1430 emp.)
Mid-Market
(44-4212 emp.)
10.6%
77.8%
Enterprise (> 4235 emp.)
Enterprise
(> 0514 emp.)
22.0%
48.0%
Bold570
Small-Business
62.2%
Mid-Market
54.6%
Enterprise
74.8%
KANA Enterprise
Small-Business
3%
Mid-Market
63.7%
Enterprise
18.1%

Reviewers' Industry

 
Telecommunications
35.0%
Retail
66.1%
 
Insurance
04.7%
Outsourcing/Offshoring
76.4%
 
Sporting Goods
6.1%
Information Technology and Services
11.3%
 
Retail
2.1%
Telecommunications
5.7%
 
Marketing and Advertising
7.1%
Insurance
3.6%
 
Other
51.1%
Other
34.8%
Bold635
Telecommunications
88.4%
Insurance
20.6%
Sporting Goods
0.5%
Retail
2.4%
Marketing and Advertising
8.4%
Other
54.4%
KANA Enterprise
Retail
64.3%
Outsourcing/Offshoring
17.2%
Information Technology and Services
60.7%
Telecommunications
4.7%
Insurance
2.6%
Other
04.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Administrator in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $0870 or $1504 per year package. All chat agents clueless because they're not even in the country.

Consultant in Financial Services

The collation of data can involve as many as 13 different pages, which makes it hard to view everything at once.

 
Bold216
Most Helpful Favorable Review
User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Administrator in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $8881 or $0405 per year package. All chat agents clueless because they're not even in the country.

KANA Enterprise
Most Helpful Favorable Review
Administrator in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
Consultant in Financial Services

The collation of data can involve as many as 70 different pages, which makes it hard to view everything at once.

Screenshots

 
8 of 5
6 of 3
8 of 0
5 of 8
2 of 2
4 of 4
No screenshots provided
KANA Enterprise
No screenshots provided

Downloads

  No downloads provided No downloads provided
Bold774
No downloads provided
KANA Enterprise
No downloads provided
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