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Compare Bold360, Jira Service Desk, and Spiceworks Help Desk

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
GET STARTED
$10
/month
YOU HOST IT
Free
 
Plus
Request a Quote
Annual concurrent licenses
FOR GROWING TEAMS
$20
/agent/month
Spiceworks Hosts It
Free
 
Free Trial
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.5
8.6
Ease of Use
Ease of Use
6.0
7.8
8.7
Ease of Setup
Ease of Setup
6.7
7.3
8.7
Ease of Admin
Ease of Admin
5.8
7.4
8.7
Quality of Support
Quality of Support
6.5
8.0
8.4
Ease of Doing Business With
Ease of Doing Business With
6.7
8.2
8.9
Product Direction (% positive)
Product Direction (% positive)
4.2
7.8
8.2
Meets Requirements
Bold360
6.9
Jira Service Desk
8.5
Spiceworks Help Desk
8.6
Ease of Use
Bold360
6.0
Jira Service Desk
7.8
Spiceworks Help Desk
8.7
Ease of Setup
Bold360
6.7
Jira Service Desk
7.3
Spiceworks Help Desk
8.7
Ease of Admin
Bold360
5.8
Jira Service Desk
7.4
Spiceworks Help Desk
8.7
Quality of Support
Bold360
6.5
Jira Service Desk
8.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
Bold360
6.7
Jira Service Desk
8.2
Spiceworks Help Desk
8.9
Product Direction (% positive)
Bold360
4.2
Jira Service Desk
7.8
Spiceworks Help Desk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
16.2%
22.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
40.4%
64.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
43.4%
12.9%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%
Spiceworks Help Desk
Small-Business
22.1%
Mid-Market
64.9%
Enterprise
12.9%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
28.4%
Information Technology and Services
21.3%
 
Sporting Goods
11.1%
Computer Software
15.2%
Education Management
7.3%
 
Insurance
11.1%
Internet
6.1%
Higher Education
5.8%
 
Accounting
11.1%
Telecommunications
4.4%
Hospital & Health Care
5.2%
 
Retail
5.6%
Financial Services
4.4%
Computer Software
3.2%
 
Other
27.8%
Other
41.6%
Other
57.1%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%
Spiceworks Help Desk
Information Technology and Services
21.3%
Education Management
7.3%
Higher Education
5.8%
Hospital & Health Care
5.2%
Computer Software
3.2%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Mike R.
Administrator in Electrical/Electronic Manufacturing

Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 User in Law Practice

No workflow, missing integration with outlook

ANTOINE F.
User in Financial Services

Although software was very solid for ticketing system, does have a bit of a learning curve for features.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Law Practice

No workflow, missing integration with outlook

Spiceworks Help Desk
Most Helpful Favorable Review
Mike R.
Administrator in Electrical/Electronic Manufacturing

Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.

Most Helpful Critical Review
ANTOINE F.
User in Financial Services

Although software was very solid for ticketing system, does have a bit of a learning curve for features.

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