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Compare Bold360, Jira Service Desk, and ServiceNow

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
GET STARTED
$10
/month
 
Plus
Request a Quote
Annual concurrent licenses
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.5
8.4
Ease of Use
Ease of Use
6.0
7.8
7.4
Ease of Setup
Ease of Setup
6.7
7.3
7.2
Ease of Admin
Ease of Admin
5.8
7.4
7.8
Quality of Support
Quality of Support
6.5
8.0
7.9
Ease of Doing Business With
Ease of Doing Business With
6.7
8.2
8.1
Product Direction (% positive)
Product Direction (% positive)
4.2
7.8
7.8
Meets Requirements
Bold360
6.9
Jira Service Desk
8.5
ServiceNow
8.4
Ease of Use
Bold360
6.0
Jira Service Desk
7.8
ServiceNow
7.4
Ease of Setup
Bold360
6.7
Jira Service Desk
7.3
ServiceNow
7.2
Ease of Admin
Bold360
5.8
Jira Service Desk
7.4
ServiceNow
7.8
Quality of Support
Bold360
6.5
Jira Service Desk
8.0
ServiceNow
7.9
Ease of Doing Business With
Bold360
6.7
Jira Service Desk
8.2
ServiceNow
8.1
Product Direction (% positive)
Bold360
4.2
Jira Service Desk
7.8
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
16.2%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
40.4%
17.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
43.4%
79.0%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%
ServiceNow
Small-Business
3.9%
Mid-Market
17.2%
Enterprise
79.0%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
28.4%
Information Technology and Services
27.6%
 
Sporting Goods
11.1%
Computer Software
15.2%
Hospital & Health Care
7.5%
 
Insurance
11.1%
Internet
6.1%
Higher Education
7.5%
 
Accounting
11.1%
Telecommunications
4.4%
Computer Software
6.7%
 
Retail
5.6%
Financial Services
4.4%
Financial Services
6.1%
 
Other
27.8%
Other
41.6%
Other
44.4%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Computer Software

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jessica F.
User in Computer Software

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

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