Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Bold360, Jira Service Desk, and Freshservice

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
GET STARTED
$10
/month
BLOSSOM
$19
/agent/month billed yearly
 
Plus
Request a Quote
Annual concurrent licenses
FOR GROWING TEAMS
$20
/agent/month
GARDEN
$49
/agent/month billed yearly
 
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.5
8.8
Ease of Use
Ease of Use
6.0
7.9
9.3
Ease of Setup
Ease of Setup
6.7
7.3
8.9
Ease of Admin
Ease of Admin
5.8
7.4
9.0
Quality of Support
Quality of Support
6.5
8.0
9.2
Ease of Doing Business With
Ease of Doing Business With
6.7
8.2
9.1
Product Direction (% positive)
Product Direction (% positive)
4.2
7.9
9.4
Meets Requirements
Bold360
6.9
Jira Service Desk
8.5
Freshservice
8.8
Ease of Use
Bold360
6.0
Jira Service Desk
7.9
Freshservice
9.3
Ease of Setup
Bold360
6.7
Jira Service Desk
7.3
Freshservice
8.9
Ease of Admin
Bold360
5.8
Jira Service Desk
7.4
Freshservice
9.0
Quality of Support
Bold360
6.5
Jira Service Desk
8.0
Freshservice
9.2
Ease of Doing Business With
Bold360
6.7
Jira Service Desk
8.2
Freshservice
9.1
Product Direction (% positive)
Bold360
4.2
Jira Service Desk
7.9
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
16.2%
20.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
40.5%
60.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
43.2%
19.0%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.5%
Enterprise
43.2%
Freshservice
Small-Business
20.9%
Mid-Market
60.1%
Enterprise
19.0%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
28.4%
Information Technology and Services
21.4%
 
Sporting Goods
11.1%
Computer Software
15.2%
Education Management
5.5%
 
Insurance
11.1%
Internet
6.1%
Hospital & Health Care
4.6%
 
Accounting
11.1%
Telecommunications
4.4%
Construction
3.7%
 
Retail
5.6%
Financial Services
4.2%
Computer Software
3.7%
 
Other
27.8%
Other
41.7%
Other
61.0%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.2%
Other
41.7%
Freshservice
Information Technology and Services
21.4%
Education Management
5.5%
Hospital & Health Care
4.6%
Construction
3.7%
Computer Software
3.7%
Other
61.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

G2 User in Internet

do not currently have any dislikes from this tool

G2 User

The support responses are slower than I would like - its not that intuitive to use, creating customers portals, I get nervous about giving the wrong customer access to the wrong portal - there isnt an easy way for us to see the UX

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Internet

do not currently have any dislikes from this tool

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
G2 User

The support responses are slower than I would like - its not that intuitive to use, creating customers portals, I get nervous about giving the wrong customer access to the wrong portal - there isnt an easy way for us to see the UX

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 No videos providedNo videos provided
Bold360
No videos provided
Jira Service Desk
No videos provided
Freshservice

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
Jira Service Desk
No downloads provided
Ask Bold360 a QuestionContact Bold360Ask Jira Service Desk a QuestionContact Jira Service DeskAsk Freshservice a QuestionContact Freshservice