Compare Bold360, Jira Service Desk, BMC Remedy, and Freshservice

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
GET STARTED
$10
/month
BLOSSOM
$19
/agent/month billed yearly
 
Plus
Request a Quote
Annual concurrent licenses
FOR GROWING TEAMS
$20
/agent/month
GARDEN
$49
/agent/month billed yearly
 
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.5
8.0
8.8
Ease of Use
Ease of Use
6.0
7.9
7.1
9.3
Ease of Setup
Ease of Setup
6.7
7.3
6.9
8.9
Ease of Admin
Ease of Admin
5.8
7.4
7.2
9.0
Quality of Support
Quality of Support
6.5
8.0
7.4
9.2
Ease of Doing Business With
Ease of Doing Business With
6.7
8.2
7.9
9.1
Product Direction (% positive)
Product Direction (% positive)
4.2
7.9
5.9
9.3
Meets Requirements
Bold360
6.9
Jira Service Desk
8.5
BMC Remedy
8.0
Freshservice
8.8
Ease of Use
Bold360
6.0
Jira Service Desk
7.9
BMC Remedy
7.1
Freshservice
9.3
Ease of Setup
Bold360
6.7
Jira Service Desk
7.3
BMC Remedy
6.9
Freshservice
8.9
Ease of Admin
Bold360
5.8
Jira Service Desk
7.4
BMC Remedy
7.2
Freshservice
9.0
Quality of Support
Bold360
6.5
Jira Service Desk
8.0
BMC Remedy
7.4
Freshservice
9.2
Ease of Doing Business With
Bold360
6.7
Jira Service Desk
8.2
BMC Remedy
7.9
Freshservice
9.1
Product Direction (% positive)
Bold360
4.2
Jira Service Desk
7.9
BMC Remedy
5.9
Freshservice
9.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
16.2%
4.1%
20.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
40.1%
21.6%
60.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
43.7%
74.3%
19.7%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%
Freshservice
Small-Business
20.2%
Mid-Market
60.1%
Enterprise
19.7%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
28.4%
Information Technology and Services
32.3%
Information Technology and Services
21.0%
 
Sporting Goods
11.1%
Computer Software
15.3%
Telecommunications
9.3%
Education Management
5.6%
 
Insurance
11.1%
Internet
6.0%
Hospital & Health Care
6.1%
Hospital & Health Care
4.6%
 
Accounting
11.1%
Telecommunications
4.3%
Higher Education
4.3%
Construction
3.9%
 
Retail
5.6%
Financial Services
4.3%
Computer Software
4.3%
Computer Software
3.8%
 
Other
27.8%
Other
41.7%
Other
43.7%
Other
61.1%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%
Freshservice
Information Technology and Services
21.0%
Education Management
5.6%
Hospital & Health Care
4.6%
Construction
3.9%
Computer Software
3.8%
Other
61.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

Danny H.
Consultant

Searching for existing resolution to existing ticket can be a challenge if one is not shown for the first time how to do so.

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Raul U.
Administrator

1) We need an CMDB highly integrated with AWS, Azure and GCP and easily to read, manage. Today, AWS integration exists but all the information about IaaS resources are difficult to read it and manage because doesn't integrated with company and contacts...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Danny H.
Consultant

Searching for existing resolution to existing ticket can be a challenge if one is not shown for the first time how to do so.

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Raul U.
Administrator

1) We need an CMDB highly integrated with AWS, Azure and GCP and easily to read, manage. Today, AWS integration exists but all the information about IaaS resources are difficult to read it and manage because doesn't integrated with company and contacts...

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
Bold360
No videos provided
Jira Service Desk
No videos provided
BMC Remedy
No videos provided
Freshservice

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
Jira Service Desk
No downloads provided
BMC Remedy
No downloads provided
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