Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Bold360, Intercom, Solvvy, and Freshdesk

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Engage
$53
starting from
Sprout
Free
for UNLIMITED agents
 
Plus
Request a Quote
Annual concurrent licenses
Respond
$53
starting from
Blossom
$19
/ agent / month billed annually
 
Educate
$49
monthly flat rate
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Solvvy
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
8.8
8.5
Ease of Use
Ease of Use
6.0
8.7
9.3
8.8
Ease of Setup
Ease of Setup
6.7
8.3
8.9
8.6
Ease of Admin
Ease of Admin
5.8
8.7
9.2
8.7
Quality of Support
Quality of Support
6.5
8.5
9.4
8.9
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
9.7
8.8
Product Direction (% positive)
Product Direction (% positive)
4.2
8.5
10.0
8.6
Meets Requirements
Bold360
6.9
Intercom
8.6
Solvvy
8.8
Freshdesk
8.5
Ease of Use
Bold360
6.0
Intercom
8.7
Solvvy
9.3
Freshdesk
8.8
Ease of Setup
Bold360
6.7
Intercom
8.3
Solvvy
8.9
Freshdesk
8.6
Ease of Admin
Bold360
5.8
Intercom
8.7
Solvvy
9.2
Freshdesk
8.7
Quality of Support
Bold360
6.5
Intercom
8.5
Solvvy
9.4
Freshdesk
8.9
Ease of Doing Business With
Bold360
6.7
Intercom
8.8
Solvvy
9.7
Freshdesk
8.8
Product Direction (% positive)
Bold360
4.2
Intercom
8.5
Solvvy
10.0
Freshdesk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
68.8%
15.8%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
27.3%
84.2%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
3.9%
0%
10.9%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
24.5%
Internet
31.3%
Information Technology and Services
20.4%
 
Sporting Goods
11.1%
Internet
16.7%
Computer Software
28.1%
Computer Software
13.9%
 
Insurance
11.1%
Information Technology and Services
15.0%
Retail
15.6%
Internet
5.9%
 
Accounting
11.1%
Marketing and Advertising
6.9%
Consumer Electronics
6.3%
Education Management
3.7%
 
Retail
5.6%
Education Management
2.0%
Computer Networking
6.3%
E-Learning
3.4%
 
Other
27.8%
Other
35.0%
Other
12.5%
Other
52.7%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Bold360
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Solvvy
Freshdesk
Ask Bold360 a QuestionContact Bold360Ask Intercom a QuestionContact IntercomAsk Solvvy a QuestionContact SolvvyAsk Freshdesk a QuestionContact Freshdesk
 
Bold360
Bold360
Intercom
Intercom
Optimized for quick response
Solvvy
Solvvy
Optimized for quick response
Freshdesk
Freshdesk