Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Bold360, Intercom, Solvvy, and Drift

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Engage
$53
starting from
Free
$0
/month
 
Plus
Request a Quote
Annual concurrent licenses
Respond
$53
starting from
Standard
$50
/month
 
Educate
$49
monthly flat rate
Pro
$500
/month
 
Company
$1,500
/month
 
Enterprise
$5,000
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Solvvy
Free Trial
Drift
Free
$0 /month
Standard
$50/month
Pro
$500/month
Company
$1,500/month
Enterprise
$5,000/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
8.8
8.9
Ease of Use
Ease of Use
6.0
8.7
9.3
8.8
Ease of Setup
Ease of Setup
6.7
8.3
8.9
8.7
Ease of Admin
Ease of Admin
5.8
8.7
9.2
8.7
Quality of Support
Quality of Support
6.5
8.5
9.4
9.1
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
9.7
9.0
Product Direction (% positive)
Product Direction (% positive)
4.2
8.5
10.0
9.0
Meets Requirements
Bold360
6.9
Intercom
8.6
Solvvy
8.8
Drift
8.9
Ease of Use
Bold360
6.0
Intercom
8.7
Solvvy
9.3
Drift
8.8
Ease of Setup
Bold360
6.7
Intercom
8.3
Solvvy
8.9
Drift
8.7
Ease of Admin
Bold360
5.8
Intercom
8.7
Solvvy
9.2
Drift
8.7
Quality of Support
Bold360
6.5
Intercom
8.5
Solvvy
9.4
Drift
9.1
Ease of Doing Business With
Bold360
6.7
Intercom
8.8
Solvvy
9.7
Drift
9.0
Product Direction (% positive)
Bold360
4.2
Intercom
8.5
Solvvy
10.0
Drift
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
68.8%
15.8%
57.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
27.3%
84.2%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
3.9%
0%
3.8%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Drift
Small-Business
57.3%
Mid-Market
38.8%
Enterprise
3.8%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
24.5%
Internet
31.3%
Computer Software
25.3%
 
Sporting Goods
11.1%
Internet
16.7%
Computer Software
28.1%
Information Technology and Services
16.5%
 
Insurance
11.1%
Information Technology and Services
15.0%
Retail
15.6%
Marketing and Advertising
12.5%
 
Accounting
11.1%
Marketing and Advertising
6.9%
Consumer Electronics
6.3%
Internet
6.0%
 
Retail
5.6%
Education Management
2.0%
Computer Networking
6.3%
Education Management
2.8%
 
Other
27.8%
Other
35.0%
Other
12.5%
Other
36.9%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Drift
Computer Software
25.3%
Information Technology and Services
16.5%
Marketing and Advertising
12.5%
Internet
6.0%
Education Management
2.8%
Other
36.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Laura T.
Administrator

Solvvy has: - Increased customer self-service rates significantly - A sleek interface that is easy for both our team and our customers to use - Actionable data that informs our decision-making Additionally, training Solvvy never feels like a chore,...

Justin B.
Administrator in Hospitality

Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

Anna F.
User in Internet

The system, especially the mobile app, can be really glitchy and is definitely not user friendly. The web app is fine, but when we need to be responding to Drift messages after work hours, the mobile app can be really frustrating and doesn't update in real...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Solvvy
Most Helpful Favorable Review
Laura T.
Administrator

Solvvy has: - Increased customer self-service rates significantly - A sleek interface that is easy for both our team and our customers to use - Actionable data that informs our decision-making Additionally, training Solvvy never feels like a chore,...

Most Helpful Critical Review
Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

Drift
Most Helpful Favorable Review
Justin B.
Administrator in Hospitality

Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...

Most Helpful Critical Review
Anna F.
User in Internet

The system, especially the mobile app, can be really glitchy and is definitely not user friendly. The web app is fine, but when we need to be responding to Drift messages after work hours, the mobile app can be really frustrating and doesn't update in real...

Screenshots

 
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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Bold360
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Solvvy
Drift
Ask Bold360 a QuestionContact Bold360Ask Intercom a QuestionContact IntercomAsk Solvvy a QuestionContact SolvvyAsk Drift a QuestionContact Drift
 
Bold360
Bold360
Intercom
Intercom
Optimized for quick response
Solvvy
Solvvy
Optimized for quick response
Drift
Drift