Compare Bold360, Intercom, and MindTouch

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Engage
$53
starting from
 
Plus
Request a Quote
Annual concurrent licenses
Respond
$53
starting from
 
Educate
$49
monthly flat rate
 
Free Trial
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
MindTouch
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
8.1
Ease of Use
Ease of Use
6.0
8.7
8.1
Ease of Setup
Ease of Setup
6.7
8.3
7.7
Ease of Admin
Ease of Admin
5.8
8.7
8.2
Quality of Support
Quality of Support
6.5
8.5
8.7
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
8.8
Product Direction (% positive)
Product Direction (% positive)
4.2
8.4
7.9
Meets Requirements
Bold360
6.9
Intercom
8.6
MindTouch
8.1
Ease of Use
Bold360
6.0
Intercom
8.7
MindTouch
8.1
Ease of Setup
Bold360
6.7
Intercom
8.3
MindTouch
7.7
Ease of Admin
Bold360
5.8
Intercom
8.7
MindTouch
8.2
Quality of Support
Bold360
6.5
Intercom
8.5
MindTouch
8.7
Ease of Doing Business With
Bold360
6.7
Intercom
8.8
MindTouch
8.8
Product Direction (% positive)
Bold360
4.2
Intercom
8.4
MindTouch
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
68.3%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
27.8%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
4.0%
22.4%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Intercom
Small-Business
68.3%
Mid-Market
27.8%
Enterprise
4.0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
24.3%
Computer Software
36.4%
 
Sporting Goods
11.1%
Internet
16.5%
Information Technology and Services
16.7%
 
Insurance
11.1%
Information Technology and Services
14.9%
Financial Services
7.6%
 
Accounting
11.1%
Marketing and Advertising
7.0%
Telecommunications
6.1%
 
Retail
5.6%
Consumer Services
2.0%
Internet
4.5%
 
Other
27.8%
Other
35.3%
Other
28.8%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Intercom
Computer Software
24.3%
Internet
16.5%
Information Technology and Services
14.9%
Marketing and Advertising
7.0%
Consumer Services
2.0%
Other
35.3%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Screenshots

 
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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
Bold360
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

MindTouch
No videos provided

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
MindTouch
No downloads provided
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