Compare Bold360, Intercom, and HubSpot

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Engage
$53
starting from
Marketing Hub Free
$0
 
Plus
Request a Quote
Annual concurrent licenses
Respond
$53
starting from
Marketing Hub Starter
$50
/month
 
Educate
$49
monthly flat rate
Marketing Hub Professional
$800
/month
 
Marketing Hub Enterprise
$3,200
/month
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
HubSpot
Marketing Hub Free
$0
Marketing Hub Starter
$50/month
Marketing Hub Professional
$800/month
Marketing Hub Enterprise
$3,200/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
8.5
Ease of Use
Ease of Use
6.0
8.7
8.4
Ease of Setup
Ease of Setup
6.7
8.3
8.0
Ease of Admin
Ease of Admin
5.8
8.7
8.5
Quality of Support
Quality of Support
6.5
8.5
8.7
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
8.7
Product Direction (% positive)
Product Direction (% positive)
4.2
8.4
8.6
Meets Requirements
Bold360
6.9
Intercom
8.6
HubSpot
8.5
Ease of Use
Bold360
6.0
Intercom
8.7
HubSpot
8.4
Ease of Setup
Bold360
6.7
Intercom
8.3
HubSpot
8.0
Ease of Admin
Bold360
5.8
Intercom
8.7
HubSpot
8.5
Quality of Support
Bold360
6.5
Intercom
8.5
HubSpot
8.7
Ease of Doing Business With
Bold360
6.7
Intercom
8.8
HubSpot
8.7
Product Direction (% positive)
Bold360
4.2
Intercom
8.4
HubSpot
8.6

Features

Messenger
Sequencing
Bold360
Not enough data available
Intercom
8.9
HubSpot
8.3
AI
Bold360
Not enough data available
Intercom
7.7
HubSpot
7.9
Live Chat
Bold360
Not enough data available
Intercom
9.4
HubSpot
8.1
Customization Interface
Bold360
Not enough data available
Intercom
Not enough data available
HubSpot
7.8
Channels
Social Media
Bold360
Not enough data available
Intercom
8.5
HubSpot
8.4
Website
Bold360
Not enough data available
Intercom
9.4
HubSpot
8.3
Text Message (SMS)
Bold360
Not enough data available
Intercom
8.2
HubSpot
8.1
Voice Assistants
Bold360
Not enough data available
Intercom
Not enough data available
HubSpot
7.8
Other
Bold360
Not enough data available
Intercom
9.1
HubSpot
8.6
Customers
Targeting
Bold360
Not enough data available
Intercom
8.8
HubSpot
8.5
Profiles
Bold360
Not enough data available
Intercom
8.6
HubSpot
8.6
Analytics
Bold360
Not enough data available
Intercom
7.7
HubSpot
8.5
Lead Gathering
Bold360
Not enough data available
Intercom
8.1
HubSpot
8.6
Sales Conversion
Bold360
Not enough data available
Intercom
8.0
HubSpot
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
68.2%
55.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
27.7%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
4.1%
6.2%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Intercom
Small-Business
68.2%
Mid-Market
27.7%
Enterprise
4.1%
HubSpot
Small-Business
55.5%
Mid-Market
38.4%
Enterprise
6.2%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
24.4%
Marketing and Advertising
19.0%
 
Sporting Goods
11.1%
Internet
16.5%
Computer Software
14.8%
 
Insurance
11.1%
Information Technology and Services
14.9%
Information Technology and Services
9.8%
 
Accounting
11.1%
Marketing and Advertising
6.9%
Internet
5.9%
 
Retail
5.6%
Consumer Services
2.0%
Financial Services
2.8%
 
Other
27.8%
Other
35.2%
Other
47.8%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Intercom
Computer Software
24.4%
Internet
16.5%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Consumer Services
2.0%
Other
35.2%
HubSpot
Marketing and Advertising
19.0%
Computer Software
14.8%
Information Technology and Services
9.8%
Internet
5.9%
Financial Services
2.8%
Other
47.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Sandra A.
Administrator in Computer Software

In my opinion Hubspot is the best integrated inbound marketing tool in the market. It has all the tools you need to implement an inbound strategy. Moreover is a very dynamic tool that is constantly being updated and enhanced with new features. We have been...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Jeremy F.
User in Information Technology and Services

Like I mentioned above, it's not an seo platform, even though that was one of the things the sales rep mentioned that hubspot could "replace". The metrics are often wrong; for example, new leads for landing pages all say 0%, even though in the Leads...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

HubSpot
Most Helpful Favorable Review
Sandra A.
Administrator in Computer Software

In my opinion Hubspot is the best integrated inbound marketing tool in the market. It has all the tools you need to implement an inbound strategy. Moreover is a very dynamic tool that is constantly being updated and enhanced with new features. We have been...

Most Helpful Critical Review
Jeremy F.
User in Information Technology and Services

Like I mentioned above, it's not an seo platform, even though that was one of the things the sales rep mentioned that hubspot could "replace". The metrics are often wrong; for example, new leads for landing pages all say 0%, even though in the Leads...

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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

The world has changed, and it's time to transform how you market and sell to match how people shop, buy, and share experiences online. That's why we built HubSpot. With HubSpot's award-winning inbound marketing and sales platform, you will attract more visitors, generate more leads, and delight more customers: all in one platform.

HubSpot offers a full stack of products for marketing, sales, and customer relationship management: powerful alone, and even better when used together.

Bold360
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

HubSpot

The world has changed, and it's time to transform how you market and sell to match how people shop, buy, and share experiences online. That's why we built HubSpot. With HubSpot's award-winning inbound marketing and sales platform, you will attract more visitors, generate more leads, and delight more customers: all in one platform.

HubSpot offers a full stack of products for marketing, sales, and customer relationship management: powerful alone, and even better when used together.

Ask Bold360 a QuestionContact Bold360Ask Intercom a QuestionContact IntercomAsk HubSpot a QuestionContact HubSpot