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Compare Bold360, HappyFox, Zendesk Support, and Help Scout

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Mighty
$29
per staff / month
Essential
$5
/month
Basic
$8
user/month
 
Plus
Request a Quote
Annual concurrent licenses
Enterprise
$69
per staff / month
Team
$19
/month
Standard
$15
user/month
 
Fantastic
$49
per staff / month
Professional
$49
/month
Plus
$27
user/month
 
Enterprise Plus
$89
per staff / month
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.9
8.7
8.5
Ease of Use
Ease of Use
6.0
9.3
8.6
9.2
Ease of Setup
Ease of Setup
6.7
8.9
8.2
8.8
Ease of Admin
Ease of Admin
5.8
9.1
8.3
8.8
Quality of Support
Quality of Support
6.5
9.2
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
9.3
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
4.2
9.3
7.6
7.8
Meets Requirements
Bold360
6.9
HappyFox
8.9
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
Bold360
6.0
HappyFox
9.3
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
Bold360
6.7
HappyFox
8.9
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
Bold360
5.8
HappyFox
9.1
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
Bold360
6.5
HappyFox
9.2
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
Bold360
6.7
HappyFox
9.3
Zendesk Support
8.4
Help Scout
8.9
Product Direction (% positive)
Bold360
4.2
HappyFox
9.3
Zendesk Support
7.6
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
HappyFox
8.5
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
Bold360
Not enough data available
HappyFox
8.8
Zendesk Support
8.6
Help Scout
7.9
Community Forums
Bold360
Not enough data available
HappyFox
Not enough data available
Zendesk Support
8.2
Help Scout
8.3
Interactive FAQs & Forums
Bold360
Not enough data available
HappyFox
Not enough data available
Zendesk Support
8.2
Help Scout
8.0
Interaction
Web Portals
Bold360
Not enough data available
HappyFox
7.2
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
Bold360
Not enough data available
HappyFox
8.1
Zendesk Support
8.5
Help Scout
8.1
Tickets and Tagging
Bold360
Not enough data available
HappyFox
9.3
Zendesk Support
8.9
Help Scout
8.7
Live Chat
Bold360
Not enough data available
HappyFox
8.1
Zendesk Support
8.6
Help Scout
6.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
46.4%
38.5%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
38.1%
44.7%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
15.5%
16.8%
4.9%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.8%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
14.1%
Computer Software
17.8%
Computer Software
23.0%
 
Sporting Goods
11.1%
Computer Software
12.2%
Information Technology and Services
15.3%
Internet
17.5%
 
Insurance
11.1%
Higher Education
6.4%
Internet
10.0%
Information Technology and Services
7.7%
 
Accounting
11.1%
Real Estate
3.8%
Marketing and Advertising
4.7%
Marketing and Advertising
6.0%
 
Retail
5.6%
Education Management
3.8%
Retail
3.4%
Hospital & Health Care
4.9%
 
Other
27.8%
Other
59.6%
Other
48.8%
Other
41.0%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.4%
Other
48.8%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

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