Compare Bold360, HappyFox, Kayako, and Zendesk Support

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Mighty
$29
per staff / month
Inbox
$15
/agent/month
Essential
$5
/month
 
Plus
Request a Quote
Annual concurrent licenses
Enterprise
$69
per staff / month
Growth
$30
/agent/month
Team
$19
/month
 
Fantastic
$49
per staff / month
Scale
$60
/agent/month
Professional
$49
/month
 
Enterprise Plus
$89
per staff / month
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.9
8.1
8.7
Ease of Use
Ease of Use
6.0
9.3
8.4
8.6
Ease of Setup
Ease of Setup
6.7
8.9
8.0
8.2
Ease of Admin
Ease of Admin
5.8
9.1
8.1
8.3
Quality of Support
Quality of Support
6.5
9.2
8.2
8.3
Ease of Doing Business With
Ease of Doing Business With
6.7
9.3
8.4
8.4
Product Direction (% positive)
Product Direction (% positive)
4.2
9.2
7.2
7.6
Meets Requirements
Bold360
6.9
HappyFox
8.9
Kayako
8.1
Zendesk Support
8.7
Ease of Use
Bold360
6.0
HappyFox
9.3
Kayako
8.4
Zendesk Support
8.6
Ease of Setup
Bold360
6.7
HappyFox
8.9
Kayako
8.0
Zendesk Support
8.2
Ease of Admin
Bold360
5.8
HappyFox
9.1
Kayako
8.1
Zendesk Support
8.3
Quality of Support
Bold360
6.5
HappyFox
9.2
Kayako
8.2
Zendesk Support
8.3
Ease of Doing Business With
Bold360
6.7
HappyFox
9.3
Kayako
8.4
Zendesk Support
8.4
Product Direction (% positive)
Bold360
4.2
HappyFox
9.2
Kayako
7.2
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
HappyFox
8.6
Kayako
8.7
Zendesk Support
8.6
Searchable Articles
Bold360
Not enough data available
HappyFox
8.9
Kayako
9.1
Zendesk Support
8.6
Community Forums
Bold360
Not enough data available
HappyFox
Not enough data available
Kayako
8.5
Zendesk Support
8.3
Interactive FAQs & Forums
Bold360
Not enough data available
HappyFox
Not enough data available
Kayako
8.8
Zendesk Support
8.3
Interaction
Web Portals
Bold360
Not enough data available
HappyFox
7.7
Kayako
8.9
Zendesk Support
8.6
Forum to Reponse
Bold360
Not enough data available
HappyFox
8.2
Kayako
8.3
Zendesk Support
8.5
Tickets and Tagging
Bold360
Not enough data available
HappyFox
9.4
Kayako
9.1
Zendesk Support
8.9
Live Chat
Bold360
Not enough data available
HappyFox
8.1
Kayako
8.9
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
45.5%
53.8%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
39.4%
35.7%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
15.2%
10.4%
16.8%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Kayako
Small-Business
53.8%
Mid-Market
35.7%
Enterprise
10.4%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
14.6%
Information Technology and Services
24.7%
Computer Software
17.5%
 
Sporting Goods
11.1%
Computer Software
12.0%
Computer Software
17.5%
Information Technology and Services
15.2%
 
Insurance
11.1%
Higher Education
6.3%
Telecommunications
6.7%
Internet
9.9%
 
Accounting
11.1%
Real Estate
3.8%
Internet
5.4%
Marketing and Advertising
4.7%
 
Retail
5.6%
Education Management
3.8%
Marketing and Advertising
3.6%
Retail
3.5%
 
Other
27.8%
Other
59.5%
Other
42.2%
Other
49.2%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Kayako
Information Technology and Services
24.7%
Computer Software
17.5%
Telecommunications
6.7%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.2%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos providedNo videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Bold360
No videos provided
HappyFox
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
HappyFox
No downloads provided
Zendesk Support
No downloads provided
Ask Bold360 a QuestionContact Bold360Ask HappyFox a QuestionContact HappyFoxAsk Kayako a QuestionContact KayakoRequest More InformationRequest More Information
 
Bold360
Bold360
HappyFox
HappyFox
Optimized for quick response
Kayako
Kayako
Optimized for quick response
Zendesk Support
Zendesk Support