Compare Bold360, HappyFox, Kayako, and TeamSupport

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Mighty
$29
per staff / month
Inbox
$15
/agent/month
Support Desk
$50
/ agent / month billed annually
 
Plus
Request a Quote
Annual concurrent licenses
Enterprise
$69
per staff / month
Growth
$30
/agent/month
Enterprise
$65
/ agent / month billed annually
 
Fantastic
$49
per staff / month
Scale
$60
/agent/month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.9
8.1
8.6
Ease of Use
Ease of Use
6.0
9.3
8.4
8.6
Ease of Setup
Ease of Setup
6.7
8.9
8.0
8.3
Ease of Admin
Ease of Admin
5.8
9.1
8.1
8.7
Quality of Support
Quality of Support
6.5
9.2
8.2
8.9
Ease of Doing Business With
Ease of Doing Business With
6.7
9.3
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
4.2
9.2
7.3
9.0
Meets Requirements
Bold360
6.9
HappyFox
8.9
Kayako
8.1
TeamSupport
8.6
Ease of Use
Bold360
6.0
HappyFox
9.3
Kayako
8.4
TeamSupport
8.6
Ease of Setup
Bold360
6.7
HappyFox
8.9
Kayako
8.0
TeamSupport
8.3
Ease of Admin
Bold360
5.8
HappyFox
9.1
Kayako
8.1
TeamSupport
8.7
Quality of Support
Bold360
6.5
HappyFox
9.2
Kayako
8.2
TeamSupport
8.9
Ease of Doing Business With
Bold360
6.7
HappyFox
9.3
Kayako
8.4
TeamSupport
9.2
Product Direction (% positive)
Bold360
4.2
HappyFox
9.2
Kayako
7.3
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
HappyFox
8.6
Kayako
8.7
TeamSupport
8.3
Searchable Articles
Bold360
Not enough data available
HappyFox
8.9
Kayako
9.1
TeamSupport
8.3
Community Forums
Bold360
Not enough data available
HappyFox
Not enough data available
Kayako
8.5
TeamSupport
8.0
Interactive FAQs & Forums
Bold360
Not enough data available
HappyFox
Not enough data available
Kayako
8.8
TeamSupport
8.3
Interaction
Web Portals
Bold360
Not enough data available
HappyFox
7.7
Kayako
8.9
TeamSupport
8.7
Forum to Reponse
Bold360
Not enough data available
HappyFox
8.2
Kayako
8.3
TeamSupport
8.4
Tickets and Tagging
Bold360
Not enough data available
HappyFox
9.4
Kayako
9.1
TeamSupport
8.9
Live Chat
Bold360
Not enough data available
HappyFox
8.1
Kayako
8.9
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
45.5%
54.1%
40.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
39.4%
35.9%
46.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
15.2%
9.9%
12.5%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Kayako
Small-Business
54.1%
Mid-Market
35.9%
Enterprise
9.9%
TeamSupport
Small-Business
40.6%
Mid-Market
46.8%
Enterprise
12.5%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
14.6%
Information Technology and Services
24.8%
Computer Software
26.5%
 
Sporting Goods
11.1%
Computer Software
12.0%
Computer Software
17.1%
Information Technology and Services
21.2%
 
Insurance
11.1%
Higher Education
6.3%
Telecommunications
6.8%
Internet
5.5%
 
Accounting
11.1%
Real Estate
3.8%
Internet
5.4%
Financial Services
4.3%
 
Retail
5.6%
Education Management
3.8%
Marketing and Advertising
3.6%
Hospitality
3.8%
 
Other
27.8%
Other
59.5%
Other
42.3%
Other
38.9%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Kayako
Information Technology and Services
24.8%
Computer Software
17.1%
Telecommunications
6.8%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.3%
TeamSupport
Computer Software
26.5%
Information Technology and Services
21.2%
Internet
5.5%
Financial Services
4.3%
Hospitality
3.8%
Other
38.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

Screenshots

 
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Videos

 No videos providedNo videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Bold360
No videos provided
HappyFox
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Bold360 a QuestionContact Bold360Ask HappyFox a QuestionContact HappyFoxAsk Kayako a QuestionContact Kayako
 
Bold360
Bold360
HappyFox
HappyFox
Optimized for quick response
Kayako
Kayako
Optimized for quick response
TeamSupport
TeamSupport