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Compare Bold360, BMC Remedy, and ServiceNow

Pricing

 
Starter
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Annual concurrent licenses
 
Plus
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Annual concurrent licenses
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
BMC Remedy
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.0
8.4
Ease of Use
Ease of Use
6.0
7.1
7.4
Ease of Setup
Ease of Setup
6.7
6.9
7.2
Ease of Admin
Ease of Admin
5.8
7.2
7.8
Quality of Support
Quality of Support
6.5
7.4
7.9
Ease of Doing Business With
Ease of Doing Business With
6.7
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
4.2
5.9
7.8
Meets Requirements
Bold360
6.9
BMC Remedy
8.0
ServiceNow
8.4
Ease of Use
Bold360
6.0
BMC Remedy
7.1
ServiceNow
7.4
Ease of Setup
Bold360
6.7
BMC Remedy
6.9
ServiceNow
7.2
Ease of Admin
Bold360
5.8
BMC Remedy
7.2
ServiceNow
7.8
Quality of Support
Bold360
6.5
BMC Remedy
7.4
ServiceNow
7.9
Ease of Doing Business With
Bold360
6.7
BMC Remedy
7.9
ServiceNow
8.1
Product Direction (% positive)
Bold360
4.2
BMC Remedy
5.9
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
4.1%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
21.7%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
74.2%
78.8%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
32.4%
Information Technology and Services
27.6%
 
Sporting Goods
11.1%
Telecommunications
9.0%
Hospital & Health Care
7.5%
 
Insurance
11.1%
Hospital & Health Care
6.1%
Higher Education
7.5%
 
Accounting
11.1%
Higher Education
4.3%
Computer Software
6.7%
 
Retail
5.6%
Computer Software
4.3%
Financial Services
6.1%
 
Other
27.8%
Other
43.9%
Other
44.5%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

ServiceNow
Most Helpful Favorable Review
G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

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