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Compare Bold360, BMC Remedy, and Jira Service Desk

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
GET STARTED
$10
/month
 
Plus
Request a Quote
Annual concurrent licenses
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial Unavailable
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
BMC Remedy
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.0
8.5
Ease of Use
Ease of Use
6.0
7.1
7.8
Ease of Setup
Ease of Setup
6.7
6.9
7.3
Ease of Admin
Ease of Admin
5.8
7.2
7.4
Quality of Support
Quality of Support
6.5
7.4
8.0
Ease of Doing Business With
Ease of Doing Business With
6.7
7.9
8.2
Product Direction (% positive)
Product Direction (% positive)
4.2
5.9
7.9
Meets Requirements
Bold360
6.9
BMC Remedy
8.0
Jira Service Desk
8.5
Ease of Use
Bold360
6.0
BMC Remedy
7.1
Jira Service Desk
7.8
Ease of Setup
Bold360
6.7
BMC Remedy
6.9
Jira Service Desk
7.3
Ease of Admin
Bold360
5.8
BMC Remedy
7.2
Jira Service Desk
7.4
Quality of Support
Bold360
6.5
BMC Remedy
7.4
Jira Service Desk
8.0
Ease of Doing Business With
Bold360
6.7
BMC Remedy
7.9
Jira Service Desk
8.2
Product Direction (% positive)
Bold360
4.2
BMC Remedy
5.9
Jira Service Desk
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
4.1%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
21.7%
40.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
74.2%
43.6%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
32.4%
Information Technology and Services
28.5%
 
Sporting Goods
11.1%
Telecommunications
9.0%
Computer Software
15.1%
 
Insurance
11.1%
Hospital & Health Care
6.1%
Internet
6.1%
 
Accounting
11.1%
Higher Education
4.3%
Telecommunications
4.3%
 
Retail
5.6%
Computer Software
4.3%
Financial Services
4.3%
 
Other
27.8%
Other
43.9%
Other
41.7%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

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