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Compare Bold360, BMC Remedy, and CA Service Management

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
 
Plus
Request a Quote
Annual concurrent licenses
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
BMC Remedy
Free Trial Unavailable
CA Service Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.0
8.1
Ease of Use
Ease of Use
6.0
7.1
7.1
Ease of Setup
Ease of Setup
6.7
6.9
6.5
Ease of Admin
Ease of Admin
5.8
7.2
7.5
Quality of Support
Quality of Support
6.5
7.4
7.4
Ease of Doing Business With
Ease of Doing Business With
6.7
7.9
8.2
Product Direction (% positive)
Product Direction (% positive)
4.2
5.9
5.2
Meets Requirements
Bold360
6.9
BMC Remedy
8.0
CA Service Management
8.1
Ease of Use
Bold360
6.0
BMC Remedy
7.1
CA Service Management
7.1
Ease of Setup
Bold360
6.7
BMC Remedy
6.9
CA Service Management
6.5
Ease of Admin
Bold360
5.8
BMC Remedy
7.2
CA Service Management
7.5
Quality of Support
Bold360
6.5
BMC Remedy
7.4
CA Service Management
7.4
Ease of Doing Business With
Bold360
6.7
BMC Remedy
7.9
CA Service Management
8.2
Product Direction (% positive)
Bold360
4.2
BMC Remedy
5.9
CA Service Management
5.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
4.1%
6.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
21.7%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
74.2%
75.0%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%
CA Service Management
Small-Business
6.3%
Mid-Market
18.8%
Enterprise
75.0%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
32.4%
Information Technology and Services
31.4%
 
Sporting Goods
11.1%
Telecommunications
9.0%
Hospital & Health Care
17.1%
 
Insurance
11.1%
Hospital & Health Care
6.1%
Staffing and Recruiting
8.6%
 
Accounting
11.1%
Higher Education
4.3%
Insurance
5.7%
 
Retail
5.6%
Computer Software
4.3%
Higher Education
5.7%
 
Other
27.8%
Other
43.9%
Other
31.4%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%
CA Service Management
Information Technology and Services
31.4%
Hospital & Health Care
17.1%
Staffing and Recruiting
8.6%
Insurance
5.7%
Higher Education
5.7%
Other
31.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Nora O.
Executive Sponsor in Hospital & Health Care

How easy it is to implement Service Manager out of the box, with minimal effort to train your Service Desk specialists. I've used at least 5 other tool flavors, and the training aspect for those was much more extensive than this, with less retention. CA's...

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in Insurance

His GUI is not friendly, the try to put all the functions on one page. It has limited functionalities for the mobile interface.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

CA Service Management
Most Helpful Favorable Review
Nora O.
Executive Sponsor in Hospital & Health Care

How easy it is to implement Service Manager out of the box, with minimal effort to train your Service Desk specialists. I've used at least 5 other tool flavors, and the training aspect for those was much more extensive than this, with less retention. CA's...

Most Helpful Critical Review
G2 User in Insurance

His GUI is not friendly, the try to put all the functions on one page. It has limited functionalities for the mobile interface.

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