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Compare Bold360, BMC Remedy, and BMC FootPrints Service Core

Pricing

 
Starter
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Annual concurrent licenses
 
Plus
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Annual concurrent licenses
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
BMC Remedy
Free Trial Unavailable
BMC FootPrints Service Core
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.0
7.3
Ease of Use
Ease of Use
6.0
7.1
7.0
Ease of Setup
Ease of Setup
6.7
6.9
7.3
Ease of Admin
Ease of Admin
5.8
7.2
7.4
Quality of Support
Quality of Support
6.5
7.4
7.8
Ease of Doing Business With
Ease of Doing Business With
6.7
7.9
8.6
Product Direction (% positive)
Product Direction (% positive)
4.2
5.9
5.1
Meets Requirements
Bold360
6.9
BMC Remedy
8.0
BMC FootPrints Service Core
7.3
Ease of Use
Bold360
6.0
BMC Remedy
7.1
BMC FootPrints Service Core
7.0
Ease of Setup
Bold360
6.7
BMC Remedy
6.9
BMC FootPrints Service Core
7.3
Ease of Admin
Bold360
5.8
BMC Remedy
7.2
BMC FootPrints Service Core
7.4
Quality of Support
Bold360
6.5
BMC Remedy
7.4
BMC FootPrints Service Core
7.8
Ease of Doing Business With
Bold360
6.7
BMC Remedy
7.9
BMC FootPrints Service Core
8.6
Product Direction (% positive)
Bold360
4.2
BMC Remedy
5.9
BMC FootPrints Service Core
5.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
4.1%
6.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
21.7%
31.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
74.2%
61.7%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%
BMC FootPrints Service Core
Small-Business
6.4%
Mid-Market
31.9%
Enterprise
61.7%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
32.4%
Higher Education
23.8%
 
Sporting Goods
11.1%
Telecommunications
9.0%
Law Practice
17.5%
 
Insurance
11.1%
Hospital & Health Care
6.1%
Information Technology and Services
17.5%
 
Accounting
11.1%
Higher Education
4.3%
Hospital & Health Care
7.9%
 
Retail
5.6%
Computer Software
4.3%
Computer Software
4.8%
 
Other
27.8%
Other
43.9%
Other
28.6%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%
BMC FootPrints Service Core
Higher Education
23.8%
Law Practice
17.5%
Information Technology and Services
17.5%
Hospital & Health Care
7.9%
Computer Software
4.8%
Other
28.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

BMC FootPrints Service Core
Most Helpful Favorable Review
Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
G2 User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

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