Compare Bold360 vs BMC Remedy

See this
comparison of Bold360 vs. BMC Remedy
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. BMC Remedy rates 3.6/5 stars with 224 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
 
Plus
Request a Quote
Annual concurrent licenses
 
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.0
Ease of Use
Ease of Use
6.0
7.1
Ease of Setup
Ease of Setup
6.7
6.9
Ease of Admin
Ease of Admin
5.8
7.2
Quality of Support
Quality of Support
6.5
7.4
Ease of Doing Business With
Ease of Doing Business With
6.7
7.9
Product Direction (% positive)
Product Direction (% positive)
4.2
5.9
Meets Requirements
Bold360
6.9
BMC Remedy
8.0
Ease of Use
Bold360
6.0
BMC Remedy
7.1
Ease of Setup
Bold360
6.7
BMC Remedy
6.9
Ease of Admin
Bold360
5.8
BMC Remedy
7.2
Quality of Support
Bold360
6.5
BMC Remedy
7.4
Ease of Doing Business With
Bold360
6.7
BMC Remedy
7.9
Product Direction (% positive)
Bold360
4.2
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
74.3%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
32.3%
 
Sporting Goods
11.1%
Telecommunications
9.3%
 
Insurance
11.1%
Hospital & Health Care
6.1%
 
Accounting
11.1%
Higher Education
4.3%
 
Retail
5.6%
Computer Software
4.3%
 
Other
27.8%
Other
43.7%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
BMC Remedy
No downloads provided
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