G2 reviewers report that Descartes MacroPoint excels in user satisfaction, boasting a higher overall rating compared to Board. Users appreciate its effectiveness in tracking freight, with one reviewer noting it helps visualize the overall trajectory of shipments, making it a reliable choice for logistics management.
Users say that Board offers a flexible platform for creating customized solutions, with recent feedback highlighting improvements in backend setups and modular components. However, it struggles with user engagement, as evidenced by the lack of recent reviews compared to MacroPoint.
Reviewers mention that Descartes MacroPoint provides timely support, with users praising the knowledgeable staff who quickly address questions. In contrast, Board's support quality is noted as good, but the lack of recent user feedback raises concerns about its responsiveness.
According to verified reviews, the ease of setup and administration is a strong point for Descartes MacroPoint, with users finding it straightforward to implement. Board, while also appreciated for its usability, has received lower ratings in these areas, indicating potential challenges during onboarding.
G2 reviewers highlight that both products cater primarily to the mid-market segment, but Descartes MacroPoint has a larger user base, which may contribute to its higher satisfaction scores. This larger community can lead to more robust user support and shared experiences.
Users express that while Board has some innovative features, such as new functions for modular components, it lacks the momentum seen with MacroPoint, which is frequently used for freight tracking. This difference in user engagement may impact the long-term viability of Board in a competitive market.
Pricing
Entry-Level Pricing
Board
No pricing available
Descartes MacroPoint
No pricing available
Free Trial
Board
No trial information available
Descartes MacroPoint
No trial information available
Ratings
Meets Requirements
8.8
272
9.1
752
Ease of Use
8.5
271
9.2
771
Ease of Setup
7.9
127
9.1
522
Ease of Admin
8.1
120
9.1
226
Quality of Support
8.6
265
9.0
718
Has the product been a good partner in doing business?
Macropoint is a subscribed service, paid for by the issuing company (Carrier, Broker, 3PL, etc.) It is free to the carrier/driver utilizing the location...Read more
How can I link this GPS with driver that refuse to active it?
1 Comment
AC
You can let them know that the app will only keep a track of the location to where they're headed and once they get to the delivery address the app it self...Read more
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