# BNTouch Mortgage CRM vs Jungo: The Mortgage App Comparison

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## Frequently Asked Questions

### What is the difference between BNTouch Mortgage CRM vs Jungo: The Mortgage App?

BNTouch Mortgage CRM stands out for its higher Ease of Setup and Quality of Support scores compared to Jungo: The Mortgage App, while both products share the same average G2 rating and target small businesses.

| | [BNTouch Mortgage CRM](https://www.g2.com/products/bntouch-mortgage-crm/reviews) | [Jungo: The Mortgage App](https://www.g2.com/products/jungo-the-mortgage-app/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.5/5 (68 reviews) | 4.5/5 (20 reviews) |
| Largest Segment | Small-Business | Small-Business |
| Ease of Setup score | 8.6 | 6.5 |
| Quality of Support score | 9.2 | 7.6 |
| Top Reviewer-Cited Strength | User-friendly interface and responsive customer support | Customization and Salesforce-based flexibility |



### How do the pricing models of BNTouch Mortgage CRM and Jungo: The Mortgage App compare?

BNTouch Mortgage CRM is rated higher for value, with a stronger Price/Cost satisfaction score than Jungo: The Mortgage App.

- **BNTouch Mortgage CRM:** Reviewers frequently mention that BNTouch offers robust features for the price, though some wish it were less expensive.
- **Jungo: The Mortgage App:** Reviewers note that Jungo is considered expensive, with additional costs for advanced features and campaigns.
- **Switching reasons:** In recent reviews, buyers cite BNTouch's value and included features as a reason for choosing it over alternatives.



### What are the best alternatives to BNTouch Mortgage CRM and Jungo: The Mortgage App?

The top 3 alternatives to BNTouch Mortgage CRM and Jungo: The Mortgage App are Shape Mortgage CRM, Surefire CRM, and —.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [BNTouch Mortgage CRM](https://www.g2.com/products/bntouch-mortgage-crm/reviews) | 4.5/5 (68 reviews) | Small-Business | Reviewers mention strong value for features | User-friendly interface and responsive customer support |
| [Jungo: The Mortgage App](https://www.g2.com/products/jungo-the-mortgage-app/reviews) | 4.5/5 (20 reviews) | Small-Business | Reviewers note higher cost for advanced features | Customization and Salesforce-based flexibility |
| [Shape Mortgage CRM](https://www.g2.com/products/shape-software-shape-mortgage-crm/reviews) | 4.9/5 (100 reviews) | Small-Business | — | High reviewer satisfaction and robust feature set |
| [Surefire CRM](https://www.g2.com/products/surefire-crm/reviews) | 4.0/5 (20 reviews) | Mid-Market | — | Strong marketing automation capabilities |



### Which Mortgage CRM features should I prioritize when comparing BNTouch Mortgage CRM and Jungo: The Mortgage App?

Buyers should prioritize Ease of Setup, Quality of Support, Customization, Marketing Automation, and Integration capabilities when comparing BNTouch Mortgage CRM and Jungo: The Mortgage App.

- **Ease of Setup:** BNTouch Mortgage CRM scores 8.6, while Jungo: The Mortgage App scores 6.5.
- **Quality of Support:** BNTouch Mortgage CRM scores 9.2, Jungo: The Mortgage App scores 7.6.
- **Customization:** Jungo: The Mortgage App is frequently praised for its Salesforce-based flexibility and customization options.
- **Marketing Automation:** BNTouch Mortgage CRM is highlighted for its built-in marketing automation and campaign management.
- **Integration capabilities:** BNTouch Mortgage CRM is noted for integrations with Lending Pad and Calyx, while Jungo: The Mortgage App leverages Salesforce integrations.



### What are the pros and cons of BNTouch Mortgage CRM vs Jungo: The Mortgage App?

BNTouch Mortgage CRM's headline strength is its user-friendly interface and responsive support, while Jungo: The Mortgage App is praised for its customization and Salesforce-based flexibility.

- **BNTouch Mortgage CRM strengths:** User-friendly interface, robust marketing automation, responsive customer support, easy setup, and strong lead management.
- **BNTouch Mortgage CRM trade-offs:** Some reviewers mention a steep learning curve for advanced features, desire for more integrations, and occasional UI complexity.
- **Jungo: The Mortgage App strengths:** Highly customizable, built on Salesforce for flexibility, strong data management, and effective pipeline tracking.
- **Jungo: The Mortgage App trade-offs:** Reviewers note higher cost for advanced features, a steeper setup process, and reliance on third-party tools for some integrations.



### Is BNTouch Mortgage CRM or Jungo: The Mortgage App better for small businesses?

BNTouch Mortgage CRM is the better fit for small businesses, with a higher small-business segment share and stronger reviewer sentiment on ease of use and support.

- **BNTouch Mortgage CRM:** Largest segment is Small-Business; reviewers highlight its user-friendly setup and strong support for small teams.
- **Jungo: The Mortgage App:** Largest segment is Small-Business; reviewers appreciate customization but note a steeper learning curve and higher cost.



### Which Mortgage CRM platform has better integrations?

BNTouch Mortgage CRM is favored for integrations, with reviewers specifically citing its connections to Lending Pad and Calyx.

- **BNTouch Mortgage CRM:** Integrates with Lending Pad and Calyx, with recent reviews highlighting the value of these connections for mortgage workflows.
- **Jungo: The Mortgage App:** Built on Salesforce, enabling broad integration potential, but reviewers note reliance on third-party tools for some features.



### How do BNTouch Mortgage CRM and Jungo: The Mortgage App compare on customer support?

BNTouch Mortgage CRM leads on Quality of Support, with a 1.6-point advantage over Jungo: The Mortgage App (9.2 vs 7.6).

- **BNTouch Mortgage CRM:** Reviewers consistently praise responsive, knowledgeable, and accessible support, with many citing quick resolutions and helpful onboarding.
- **Jungo: The Mortgage App:** Reviewers mention helpful support staff and positive experiences with specific team members, but also note variability and slower response times in some cases.



### Which is easier to implement, BNTouch Mortgage CRM or Jungo: The Mortgage App?

BNTouch Mortgage CRM is easier to implement, with a 2.1-point higher Ease of Setup score than Jungo: The Mortgage App (8.6 vs 6.5).

- **BNTouch Mortgage CRM:** Reviewers describe a straightforward setup process, helpful onboarding resources, and strong support during implementation.
- **Jungo: The Mortgage App:** Reviewers report a steeper learning curve, more complex setup, and the need for extensive customization, especially for teams new to Salesforce.



### Which product has better Compliance?

BNTouch Mortgage CRM is rated higher for Compliance, the most frequently mentioned feature across both products' reviews.

- **BNTouch Mortgage CRM:** Reviewers highlight strong compliance support and automation, with a Meets Requirements score of 8.9.
- **Jungo: The Mortgage App:** Reviewers note compliance capabilities, with a Meets Requirements score of 8.4.



| | BNTouch Mortgage CRM | Jungo: The Mortgage App | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 68 | 20 | 
| **Largest Market Segment** | Small-Business (73.5% of reviews) | Small-Business (65.0% of reviews) | 
| **Entry Level Price** | $165.00 Per Month | No pricing available | 


---
## Ratings Comparison
| Rating | BNTouch Mortgage CRM | Jungo: The Mortgage App | 
|---|---|---|
  | **Meets Requirements** | 8.9 (57 reviews) | 8.4 (15 reviews) | 
  | **Ease of Use** | 8.4 (58 reviews) | 7.2 (16 reviews) | 
  | **Ease of Setup** | 8.6 (40 reviews) | 6.5 (10 reviews) | 
  | **Ease of Admin** | 8.4 (15 reviews) | 6.8 (10 reviews) | 
  | **Quality of Support** | 9.2 (55 reviews) | 7.6 (15 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (15 reviews) | 7.8 (10 reviews) | 
  | **Product Direction (% positive)** | 9.0 (56 reviews) | 8.4 (15 reviews) | 

---
## Pricing

### BNTouch Mortgage CRM

#### Entry-Level Pricing

Plan: Individual

Price: $165.00 Per Month

Description: Record Capacity: 2500 records*Up to 2,500 contacts can be uploaded, managed and marketed to from your CRM at any time.
 
Unlimited Emails & Campaigns
 
Unlimited Video Marketing
 
Text and Voice Marketing***
Lead Conversion Marketing Platform
 
Digital Loan Platform
 
Post-Funded Follow Up Platform
 
Refinance Opportunities and Birthday Alerts

Key Features:
- Record Capacity: 2500 records*Up to 2,500 contacts can be uploaded, managed and marketed to from your CRM at any time.   Unlimited Emails & Campaigns   Unlimited Video Marketing   Text and Voice Marketing*** Lead Conversion Marketing Platform   Digital Loan Platform   Post-Funded Follow Up Platform   Refinance Opportunities and Birthday Alerts

[Browse all 3 editions](https://www.g2.com/products/bntouch-mortgage-crm/pricing)

#### Free Trial

No

### Jungo: The Mortgage App

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Mortgage CRM

| Product | Score | Reviews |
|---|---|---|
| **BNTouch Mortgage CRM** | 8.8/10 | 50 |
| **Jungo: The Mortgage App** | 8.1/10 | 14 |

#### Loan Services

| Feature | BNTouch Mortgage CRM | Jungo: The Mortgage App | 
|---|---|---|
| **LOS Integration - Mortage CRM** | 8.7 (44 reviews) | 7.5 (8 reviews) | 
| **Alerts - Mortgage CRM** | 9.0 (45 reviews) | 7.9 (13 reviews) | 
| **Lender Relationship - Mortgage CRM** | 8.6 (44 reviews) | 8.2 (11 reviews) | 
| **Compliance - Mortgage CRM** | 9.0 (42 reviews) | 8.7 (10 reviews) | 
| **Commercial Mortgages** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Client Management

| Feature | BNTouch Mortgage CRM | Jungo: The Mortgage App | 
|---|---|---|
| **Contact Management - Mortgage CRM** | 9.1 (47 reviews) | 8.7 (13 reviews) | 
| **Real Estate CRM - Mortgage CRM** | 8.9 (39 reviews) | 7.7 (10 reviews) | 
| **Email Marketing Automation - Mortgage CRM** | 8.9 (47 reviews) | 7.9 (13 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Loan Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Escrow Management** | Not enough data | Not enough data | 
| **Property Tax Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Borrower Management** | Not enough data | Not enough data | 
| **Pricing Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Refinance Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Residential Mortgages** | Not enough data | Not enough data | 

#### Agentic AI - Mortgage CRM

| Feature | BNTouch Mortgage CRM | Jungo: The Mortgage App | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.3 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | BNTouch Mortgage CRM | Jungo: The Mortgage App | 
|---|---|---|
| **Third Party Loan Origination** | Not enough data | Not enough data | 
| **Loan Servicing** | Not enough data | Not enough data | 
| **Outsource Processing** | Not enough data | Not enough data | 
| **Pre-Qualification** | Not enough data | Not enough data | 
| **Loan Origination** | Not enough data | Not enough data | 
| **Visual Presentation** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **For Brokers** | Not enough data | Not enough data | 
| **Credit Reporting** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Client Database** | Not enough data | Not enough data | 
| **HUD Settlement Statements** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Government Loans** | Not enough data | Not enough data | 
| **For Borrowers** | Not enough data | Not enough data | 
| **Promissory Notes** | Not enough data | Not enough data | 
| **Multi-Branch** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Lender Search** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Amortization Schedule** | Not enough data | Not enough data | 
| **Customer Statements** | Not enough data | Not enough data | 
| **Electronic Applications** | Not enough data | Not enough data | 
| **Payment Tracking** | Not enough data | Not enough data | 

### Mortgage Point of Sale (POS)

| Product | Score | Reviews |
|---|---|---|
| **BNTouch Mortgage CRM** | 7.1/10 | 6 |
| **Jungo: The Mortgage App** | N/A | N/A |

#### Borrower Tools

| Feature | BNTouch Mortgage CRM | Jungo: The Mortgage App | 
|---|---|---|
| **Borrower Portal** | 5.6 (6 reviews) | Not enough data | 
| **Comparison** | 6.9 (6 reviews) | Not enough data | 

#### Lender Tools

| Feature | BNTouch Mortgage CRM | Jungo: The Mortgage App | 
|---|---|---|
| **Loan Pipeline** | 9.4 (6 reviews) | Not enough data | 
| **Credit Pull** | 5.3 (5 reviews) | Not enough data | 
| **Workflows** | 7.2 (6 reviews) | Not enough data | 
| **Mobility** | 7.2 (6 reviews) | Not enough data | 

#### Core Functionality

| Feature | BNTouch Mortgage CRM | Jungo: The Mortgage App | 
|---|---|---|
| **Integrations** | 6.7 (6 reviews) | Not enough data | 
| **Customization** | 8.3 (6 reviews) | Not enough data | 
| **Document Management** | 7.5 (6 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Mortgage CRM Software](https://www.g2.com/categories/mortgage-crm)

**Unique to BNTouch Mortgage CRM (1):** [Mortgage Point of Sale (POS) Software](https://www.g2.com/categories/mortgage-point-of-sale-pos)



---
## Reviewer Demographics

### By Company Size

| Segment | BNTouch Mortgage CRM | Jungo: The Mortgage App | 
|---|---|---|
| **Small-Business** | 73.5% | 65.0% | 
| **Mid-Market** | 17.6% | 25.0% | 
| **Enterprise** | 8.8% | 10.0% | 

### By Industry

#### BNTouch Mortgage CRM

- **Financial Services:** 49.2%
- **Real Estate:** 30.8%
- **Banking:** 12.3%
- **Wholesale:** 3.1%
- **Consumer Services:** 3.1%
- **Accounting:** 1.5%

#### Jungo: The Mortgage App

- **Financial Services:** 65.0%
- **Real Estate:** 15.0%
- **Wholesale:** 10.0%
- **Banking:** 5.0%
- **Accounting:** 5.0%

---
## Alternatives

### Alternatives to BNTouch Mortgage CRM

- [Shape Mortgage CRM](https://www.g2.com/products/shape-software-shape-mortgage-crm/reviews) — 4.9/5 stars (101 reviews)
- [Surefire CRM](https://www.g2.com/products/surefire-crm/reviews) — 4.0/5 stars (20 reviews)
- [Encompass Digital Mortgage Solution](https://www.g2.com/products/encompass-digital-mortgage-solution/reviews) — 4.2/5 stars (61 reviews)
- [nCino's Mortgage Suite](https://www.g2.com/products/ncino-s-mortgage-suite/reviews) — 4.9/5 stars (95 reviews)
- [Lead Management](https://www.g2.com/products/total-expert-lead-management/reviews) — 4.5/5 stars (158 reviews)
- [Floify](https://www.g2.com/products/floify/reviews) — 4.8/5 stars (57 reviews)
- [Aidium Mortgage](https://www.g2.com/products/aidium-mortgage/reviews) — 3.9/5 stars (7 reviews)
- [Insellerate](https://www.g2.com/products/insellerate/reviews) — 4.6/5 stars (25 reviews)
- [Cimmaron Mortgage Manager](https://www.g2.com/products/cimmaron-mortgage-manager/reviews) — 4.7/5 stars (25 reviews)
- [MeridianLink Mortgage](https://www.g2.com/products/meridianlink-mortgage/reviews) — 4.2/5 stars (43 reviews)

### Alternatives to Jungo: The Mortgage App

- [Surefire CRM](https://www.g2.com/products/surefire-crm/reviews) — 4.0/5 stars (20 reviews)
- [Lead Management](https://www.g2.com/products/total-expert-lead-management/reviews) — 4.5/5 stars (158 reviews)
- [Shape Mortgage CRM](https://www.g2.com/products/shape-software-shape-mortgage-crm/reviews) — 4.9/5 stars (101 reviews)
- [Encompass Digital Mortgage Solution](https://www.g2.com/products/encompass-digital-mortgage-solution/reviews) — 4.2/5 stars (61 reviews)
- [nCino's Mortgage Suite](https://www.g2.com/products/ncino-s-mortgage-suite/reviews) — 4.9/5 stars (95 reviews)
- [Aidium Mortgage](https://www.g2.com/products/aidium-mortgage/reviews) — 3.9/5 stars (7 reviews)
- [Firepoint](https://www.g2.com/products/firepoint/reviews) — 3.9/5 stars (14 reviews)
- [MLO Shift](https://www.g2.com/products/mlo-shift/reviews) — 5.0/5 stars (1 reviews)
- [Unify CRM](https://www.g2.com/products/unify-crm/reviews) — 4.4/5 stars (4 reviews)
- [Cimmaron Mortgage Manager](https://www.g2.com/products/cimmaron-mortgage-manager/reviews) — 4.7/5 stars (25 reviews)

---
## Top Discussions

### BNTouch Mortgage CRM

- Title: [What is the best way to set up the SPF in the DNS section?](https://www.g2.com/discussions/40475-what-is-the-best-way-to-set-up-the-spf-in-the-dns-section) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### Jungo: The Mortgage App

- Title: [What does Jungo do?](https://www.g2.com/discussions/what-does-jungo-do) — 2 comments
  > **Top comment:** "Jungo is a customizable mortgage CRM for Salesforce. Jungo offers pipeline management, referral tracking, LOS & POS integrations, & marketing automation, all..."
- Title: [Is Jungo built on Salesforce?](https://www.g2.com/discussions/is-jungo-built-on-salesforce) — 1 comment
  > **Top comment:** "Yes, Jungo is built on Salesforce. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bntouch-mortgage-crm-vs-jungo-the-mortgage-app)