Compare BMC Helix ITSM and TOPdesk 
Featured Products
At a Glance
Market Segments
Enterprise (74.7% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(291)3.7 out of 5
Market Segments
Enterprise (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMTOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskBMC Helix ITSM vs TOPdesk
- Reviewers felt that TOPdesk meets the needs of their business better than BMC Helix ITSM.
- When comparing quality of ongoing product support, reviewers felt that TOPdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TOPdesk over BMC Helix ITSM.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableTOPdesk
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableTOPdesk
Free Trial is available
Ratings
Meets Requirements
8.0
245
8.5
24
Ease of Use
7.2
248
8.0
23
Ease of Setup
7.0
87
7.3
5
Ease of Admin
7.2
83
Not enough data
Quality of Support
7.5
213
8.8
20
Has the product been a good partner in doing business?
7.9
77
8.3
5
Product Direction (% positive)
6.1
244
9.5
24
Features by Category
Administration
8.8
16
|
Verified
8.8
10
|
Verified
8.6
17
|
Verified
8.3
10
|
Verified
9.3
16
|
Verified
8.8
10
|
Verified
Service Desk
9.1
20
|
Verified
8.8
10
|
Verified
9.2
19
|
Verified
8.3
10
|
Verified
9.1
18
|
Verified
8.2
10
|
Verified
Management
9.4
9
|
Verified
8.3
10
|
Verified
7.7
8
|
Verified
8.7
9
|
Verified
8.3
9
|
Verified
8.5
10
|
Verified
8.7
9
|
Verified
8.3
10
|
Verified
7.6
9
|
Verified
8.5
9
|
Verified
Functionality
9.5
10
|
Verified
9.0
10
|
Verified
8.3
9
|
Verified
8.0
9
9.1
9
|
Verified
8.8
10
|
Verified
8.8
10
|
Verified
8.5
10
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
8.8
19
8.6
104
8.4
20
8.3
105
9.1
19
7.9
86
8.6
18
7.9
88
8.1
18
Reporting
7.9
91
8.2
19
7.9
87
8.4
19
Feature Not Available
8.3
17
Access & Usability
6.6
55
8.6
15
7.8
85
8.8
18
7.9
77
8.8
16
7.7
62
8.0
16
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and TOPdesk are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC Helix ITSM has no unique categories
TOPdesk has no unique categories
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.7%
Telecommunications
8.8%
Computer Software
6.6%
Hospital & Health Care
6.6%
Higher Education
3.7%
Other
40.7%
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Consumer Goods
7.1%
Other
60.7%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
TOPdesk has no discussions with answers
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